Jessica Mbon

• Strengthened client relationships by delivering customized activation strategies and solutions.
• Identified new business opportunities and contributed to revenue growth through targeted client outreach.
• Enhanced customer satisfaction with timely project delivery and consistent communication during the activation process.
• Developed innovative marketing campaigns for product launches, leading to increased brand awareness and sales.
• Streamlined internal processes for better efficiency, resulting in reduced project timelines and improved resource allocation.
• Assisted clients in achieving their business goals by aligning activation initiatives with overall brand strategy.
• Managed multiple projects simultaneously, ensuring timely completion within budget constraints.
• Established strong partnerships with vendors to optimize resources and deliver cost-effective solutions for clients.
• Evaluated campaign performance through data analysis, identifying areas of improvement and implementing necessary adjustments.

• Enhanced customer satisfaction by addressing inquiries and resolving issues in a timely manner.
• Streamlined call center operations by implementing efficient processes and procedures.
• Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
• Improved first-call resolution rates by effectively utilizing resources and available tools.
• Assisted team members with challenging calls, providing guidance and support to ensure positive outcomes.
• Contributed to the development of training materials for new representatives, enabling quicker onboarding and integration into the team.
• Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.

• Enhanced student reading skills by implementing engaging literacy activities and utilizing age-appropriate books.
• Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
• Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
• Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
• Assisted in the assessment of each student''s abilities, tailoring instruction to meet individual needs and learning styles.
• Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
• Contributed to the successful implementation of school-wide initiatives by collaborating with colleagues on curriculum development, professional development, and other projects.

As a Payroll managers I had to ensure employees get paid

Had to keep track of relevant information to manage payroll preparation, complete reports, and for record maintenance.

I was maintaining payroll information by designing systems and directing the collection, calculation, and data entry and also always had to double check everything

• Improved project efficiency by streamlining communication between architects, engineers, and subcontractors.
• Reduced construction costs through diligent budget management and effective negotiation with suppliers.
• Completed projects within time constraints by effectively managing schedules and allocating resources.
• Increased client satisfaction by consistently delivering high-quality workmanship and addressing concerns promptly.
• Implemented safety protocols for reduced workplace injuries, conducting regular site inspections and safety meetings.
• Enhanced team performance through comprehensive training programs targeting skill development and knowledge sharing.
• Collaborated closely with clients to ensure project objectives were met, maintaining transparent communication throughout the process.