- Volunteering with youth 4H programs as a adult leader
- Growing herbs, vegetables, or fruits in home gardens
- I enjoy cooking for friends and family gatherings
- Embracing outdoor adventures such as Camping and Hiking
Jessica Maxwell
Napa,CA
Overview
15
15
years of professional experience
Work History
Ranch Hand
Capell Creek Ranch & Kennels
Napa, CA
07.2020 - Current
- Assisted with veterinary care, monitoring animals for health issues and reporting concerns.
- Maintained feeding programs tailored to specific livestock needs, promoting growth and wellbeing.
- Conducted daily care routines for up to 10 boarded dogs, ensuring health and safety compliance.
Veterinary Technician
Napa West Pet Hospital
Napa, CA
05.2023 - 12.2024
- Educated pet owners on post-operative care and preventive health measures, improving client satisfaction and compliance.
- Managed client communications, scheduling appointments, and handling inquiries efficiently.
- Facilitated up to 40 patient check-ins daily and maintained accurate medical records in practice management software.
- Assisted in processing payments and managing billing inquiries for clients effectively.
Veterinary Assistant
Napa Small Animal Hospital
Napa, CA
08.2021 - 12.2024
- Entered data from pet records and office visits into medical software system for up to 30 appointments daily
- Provided exceptional customer service to pet owners, addressing concerns with empathy and professionalism.
- Assisted veterinarians in performing examinations and procedures on animals.
- Educated pet owners on proper care, vaccinations, and nutrition for their animals.
Reservations Supervisor
Bardessono Hotel
Yountville, CA
08.2015 - 11.2017
- Supervised daily reservations operations, ensuring seamless guest experiences and efficient workflow management.
- Trained and mentored staff on reservation systems and customer service protocols to enhance team performance.
- Implemented process improvements, increasing accuracy in booking procedures and reducing errors.
- Coordinated with various departments to optimize availability and pricing strategies for maximum occupancy.
Banquet Captain
Tre Posti
St. Helena, CA
08.2012 - 01.2016
- Supervised banquet staff to ensure seamless event execution and guest satisfaction.
- Coordinated logistics for large-scale events, managing set-up and breakdown processes efficiently.
- Trained new team members on service standards and operational procedures to enhance performance.
- Resolved guest concerns promptly, maintaining high levels of customer satisfaction throughout events.
Retail Store Supervisor
Anette's Chocolate & Ice Cream
Napa, CA
07.2011 - 12.2014
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty through effective communication.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and minimizing loss prevention risks.
- Supervised daily operations, ensuring high standards in customer service and product quality.
Education
High School Diploma -
Vintage High School
Napa, CA01-2010
Skills
- Leadership qualities
- Reservation and Veterinary software proficiency
- Reservations and appointments in a hotel and veterinary setting
- Customer engagement
- Upselling proficiency
- Medical recordkeeping
- Prioritization
- Payment processing
- Customer service
- Client relationship building
Interests
Timeline
Veterinary Technician
Napa West Pet Hospital
05.2023 - 12.2024
Veterinary Assistant
Napa Small Animal Hospital
08.2021 - 12.2024
Ranch Hand
Capell Creek Ranch & Kennels
07.2020 - Current
Reservations Supervisor
Bardessono Hotel
08.2015 - 11.2017
Banquet Captain
Tre Posti
08.2012 - 01.2016
Retail Store Supervisor
Anette's Chocolate & Ice Cream
07.2011 - 12.2014
High School Diploma -
Vintage High School