Overview
Work History
Education
Skills
Interests
Timeline
Generic

Jessica Maxwell

Napa,CA

Overview

15
15
years of professional experience

Work History

Ranch Hand

Capell Creek Ranch & Kennels
07.2020 - Current
  • Assisted with veterinary care, monitoring animals for health issues and reporting concerns.
  • Maintained feeding programs tailored to specific livestock needs, promoting growth and wellbeing.
  • Conducted daily care routines for up to 10 boarded dogs, ensuring health and safety compliance.

Veterinary Technician

Napa West Pet Hospital
05.2023 - 12.2024
  • Educated pet owners on post-operative care and preventive health measures, improving client satisfaction and compliance.
  • Managed client communications, scheduling appointments, and handling inquiries efficiently.
  • Facilitated up to 40 patient check-ins daily and maintained accurate medical records in practice management software.
  • Assisted in processing payments and managing billing inquiries for clients effectively.

Veterinary Assistant

Napa Small Animal Hospital
08.2021 - 12.2024
  • Entered data from pet records and office visits into medical software system for up to 30 appointments daily
  • Provided exceptional customer service to pet owners, addressing concerns with empathy and professionalism.
  • Assisted veterinarians in performing examinations and procedures on animals.
  • Educated pet owners on proper care, vaccinations, and nutrition for their animals.

Reservations Supervisor

Bardessono Hotel
08.2015 - 11.2017
  • Supervised daily reservations operations, ensuring seamless guest experiences and efficient workflow management.
  • Trained and mentored staff on reservation systems and customer service protocols to enhance team performance.
  • Implemented process improvements, increasing accuracy in booking procedures and reducing errors.
  • Coordinated with various departments to optimize availability and pricing strategies for maximum occupancy.

Banquet Captain

Tre Posti
08.2012 - 01.2016
  • Supervised banquet staff to ensure seamless event execution and guest satisfaction.
  • Coordinated logistics for large-scale events, managing set-up and breakdown processes efficiently.
  • Trained new team members on service standards and operational procedures to enhance performance.
  • Resolved guest concerns promptly, maintaining high levels of customer satisfaction throughout events.

Retail Store Supervisor

Anette's Chocolate & Ice Cream
07.2011 - 12.2014
  • Resolved customer complaints promptly, enhancing overall satisfaction and loyalty through effective communication.
  • Oversaw daily cash handling procedures, ensuring accuracy in transactions and minimizing loss prevention risks.
  • Supervised daily operations, ensuring high standards in customer service and product quality.

Education

High School Diploma -

Vintage High School
Napa, CA
01-2010

Skills

  • Leadership qualities
  • Reservation and Veterinary software proficiency
  • Reservations and appointments in a hotel and veterinary setting
  • Customer engagement
  • Upselling proficiency
  • Medical recordkeeping
  • Prioritization
  • Payment processing
  • Customer service
  • Client relationship building

Interests

  • Volunteering with youth 4H programs as a adult leader
  • Growing herbs, vegetables, or fruits in home gardens
  • I enjoy cooking for friends and family gatherings
  • Embracing outdoor adventures such as Camping and Hiking

Timeline

Veterinary Technician

Napa West Pet Hospital
05.2023 - 12.2024

Veterinary Assistant

Napa Small Animal Hospital
08.2021 - 12.2024

Ranch Hand

Capell Creek Ranch & Kennels
07.2020 - Current

Reservations Supervisor

Bardessono Hotel
08.2015 - 11.2017

Banquet Captain

Tre Posti
08.2012 - 01.2016

Retail Store Supervisor

Anette's Chocolate & Ice Cream
07.2011 - 12.2014

High School Diploma -

Vintage High School
Jessica Maxwell