Jessica Masson
Wallaceburg,ON
Summary
Organized and hard working; works well independently and in group settings. Responsible, self-motivated and punctual. Polite and respectful. Friendly, honest, and responsible. Personal Details Highest Level of Education: Secondary School
Overview
8
8
years of professional experience
Work History
Nanny
Kitchener
07.2017 - 08.2019
- Care for young children aged 1-3 years old
- Engage in activities and play time with children
- Prepare and serve meals and snacks
- Keep detailed diary of bottle feedings, meals, naps, and diaper changes
- Maintain a clean house and child-friendly environment.
Appointment Coordinator
Scherer Chevrolet Buick GMC
11.2014 - 07.2017
- Answered incoming calls, provide details about vehicle services, and schedule appointments for customer’s vehicles
- Respond to email inquiries regarding scheduling appointments, vehicle information, and vehicle warranty
- Maintain customer’s information; including names, contact information and types of vehicles
- Confirmed with customers about service appointments and reschedule missed appointments
- Communicate additional information provided by the service department to customers.
Service Advisor
Scherer Chevrolet Buick GMC
11.2013 - 11.2014
- List customer concerns and ask additional questions to diagnose problems
- Verify vehicle warranty and explain fee structures
- Develop and write up repair estimates and keep customers informed of changes
- Prepare accurate and detailed repair orders and describe customer concerns, known issues, and likely causes along with services and repairs required
- Maintain high levels of customer service at all times by taking care of customers’ needs while in the dealership and kept customers up to date on repair progress.
Drive Thru Attendant
Scherer Chevrolet Buick GMC
01.2013 - 11.2013
- Greeted customers, gathered vehicle information, and inspected vehicles
- Assisted customers with next point of contact
- Moved customers vehicle to appropriate location.
Cashier
Scherer Chevrolet Buick GMC
11.2011 - 01.2013
- Checked out customers and processed payment
- Balanced cash drawer on a daily basis and processed daily reports
- Filed daily work orders numerically.
Education
High School Diploma -
Cameron Heights Collegiate Institute
Kitchener, ONSkills
- Child Supervision
- Reliable Transportation
- Childcare
- Housekeeping
- Approachable
- Effective Team Leader
- Friendly
- Microsoft Excel
- Customer Relations
- Appointment Booking
- Customer Service
- Data Entry
- Money Handling
- Credit and Cash Transactions
Timeline
Nanny
Kitchener
07.2017 - 08.2019
Appointment Coordinator
Scherer Chevrolet Buick GMC
11.2014 - 07.2017
Service Advisor
Scherer Chevrolet Buick GMC
11.2013 - 11.2014
Drive Thru Attendant
Scherer Chevrolet Buick GMC
01.2013 - 11.2013
Cashier
Scherer Chevrolet Buick GMC
11.2011 - 01.2013
High School Diploma -
Cameron Heights Collegiate Institute
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