Jessica Massey
Yucca Valley
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Hardworking and reliable manager with strong ability in problem solving. Offering great customer service skills and taking on leadership roles. Highly organized, proactive and punctual with team-oriented mentality.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Panda Express
07.2023 - Current
- Provided on-the-job training to new staff members.
- Conducted weekly inventory of supplies, equipment, and food items.
- Monitored staff performance to ensure quality standards were met.
- Assigned tasks to team members based on their strengths and skill sets.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of daily transactions and deposits.
- Coordinated with other departments to ensure smooth workflow between shifts.
- Created work schedules for staff while adhering to labor laws and budget constraints.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Investigated accidents or incidents occurring during shift hours.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Enforced company policies fairly while maintaining an open door policy for staff concerns.
- Completed opening and closing duties to facilitate business operations.
Cashier
Ingles Supermarket
01.2020 - 08.2023
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped with purchases and signed customers up for rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
Assistant Manager
American Eagle Outfitters, Inc
11.2022 - 06.2023
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Proposed or approved modifications to project plans.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Produced thorough, accurate and timely reports of project activities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Assigned work and monitored performance of project personnel.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Completed inventory audits to identify losses and project demand.
- Directed and led employees, supervising activities to drive productivity and efficiency.
Assistant Manager
Zaxbys Resturant
08.2020 - 11.2022
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Completed inventory audits to identify losses and project demand.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
Associate of Science - Dental Hygiene
Athens Technical College
Athens, GA05.2026
High School Diploma -
Hart County High School
Hartwell, GA05.2022
Skills
- POS Systems
- Customer Service
- Cash Handling
- Inventory Stocking
- Cleaning and Sanitizing
- Detail-Oriented
- Work Task Prioritization
- Customer Transactions
- Honest and Ethical
- Problem-Solving
- Employee Training
- Complaint Resolution
- Staff Supervision
- Credits and Refunds
- Customer Relations
- Reliable and Responsible
- Cash Register Operations
- Staff Mentoring
- Cash Counting Machine Operations
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Promoted from team member to assistant manager, in less than 12-months.
Education and Training
true,other,other
Timeline
Shift Supervisor
Panda Express
07.2023 - Current
Assistant Manager
American Eagle Outfitters, Inc
11.2022 - 06.2023
Assistant Manager
Zaxbys Resturant
08.2020 - 11.2022
Cashier
Ingles Supermarket
01.2020 - 08.2023
Associate of Science - Dental Hygiene
Athens Technical College
High School Diploma -
Hart County High School
Similar Profiles
Trang NguyenTrang Nguyen
Store Manger at Panda Restaurant Group, Inc., Panda ExpressStore Manger at Panda Restaurant Group, Inc., Panda Express
Javier GutierrezJavier Gutierrez
New Store Opening Manager at Panda Restaurant Group, Inc., Panda ExpressNew Store Opening Manager at Panda Restaurant Group, Inc., Panda Express
Maria EscuetaMaria Escueta
License Operations Coach/License Program Manager at Panda Restaurant Group, Inc., Panda ExpressLicense Operations Coach/License Program Manager at Panda Restaurant Group, Inc., Panda Express
Bea Anne TrinidadBea Anne Trinidad
Shift Leader at Panda Restaurant Group, Inc., Panda ExpressShift Leader at Panda Restaurant Group, Inc., Panda Express
Lailani SimpsonLailani Simpson
Emergency Medical Technician at Pappy + HarrietsEmergency Medical Technician at Pappy + Harriets