Jessica Mason
Toronto,ON
Summary
Experienced in working in establishments that serve 150+ customers daily with excellent customer service skills. seeking to leverage skills and experience to contribute to high-quality part-time service.
Overview
2
2
years of professional experience
Work History
Waitress
Hopdoddy Burger Bar
06.2023 - 12.2023
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Displayed enthusiasm and enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Cashier
Summer Hill Market
08.2022 - 03.2023
- Welcomed customers and helped determine their needs
- Proficiently operated cash register, computers, payment processing equipment, and scanners in store, as well as itemized and totaled customer purchases
- Quickly processed sales and efficiently wrapped, bagged, or boxed merchandise for customers
- Accurately completed sales transactions and maintained proper cash handling at POS registers
- Manage over 5 customer calls per day.
Store Associate
Dollarama
08.2021 - 09.2022
- Greeted customers, helped locate merchandise, and suggested suitable options
- Answered questions about store policies and addressed customer concerns
- Balanced and organized cash registers by handling cash, counting change as well with handling debit and credit payments
- Coordinated stocking of sales floor with new merchandise, manage returns and cleaned and maintain designated areas during downtime.
- Managed approximately 5 incoming calls per day from customers.
Education
BBA -
Texas Woman's University
Denton, TX05.2027
High School Diploma -
Dr. Phillips High School
Orlando, FL05.2021
Skills
- Personable
- Organizational skills
- Adaptability
- Leadership skills
- Able to multitask
- Goal-Oriented
Timeline
Waitress
Hopdoddy Burger Bar
06.2023 - 12.2023
Cashier
Summer Hill Market
08.2022 - 03.2023
Store Associate
Dollarama
08.2021 - 09.2022
BBA -
Texas Woman's University
High School Diploma -
Dr. Phillips High School
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