Jessica Martinez
Beaumont
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
29
29
years of professional experience
Work History
Store Manager
Billabong
Cabazon
09.2015 - 04.2025
- Oversaw daily operations, managing cash handling and store openings to ensure smooth functioning.
- Developed weekly work schedules for store personnel to optimize staffing.
- Minimized loss through diligent inventory tracking and counts.
- Trained and developed team members to enhance customer service skills, fostering a positive shopping experience.
- Effectively resolved customer inquiries and complaints through communication techniques.
- Identified training needs by conducting regular performance evaluations.
- Supervised and integrated new employees into store operations, ensuring effective onboarding and productivity.
- Ensured compliance with safety regulations and company policies during operations.
Store Manager
QUIKSILVER STORE
Cabazon
11.2001 - 11.2014
- Managed $3.7 million store with 20-40 employees, overseeing payroll scheduling and consistently achieving monthly sales goals.
- Interviewed, hired, trained, and scheduled employees, assigning specific duties to enhance productivity.
- Monitored compliance with wages and hour laws for nonexempt employees and minors.
- Developed and conducted annual performance appraisals for all staff.
- Highly skilled in overseeing store operations and achieving set goals.
- Executed new merchandise displays on the sales floor and managed shipping and receiving inventory.
- Ensured world-class customer service, resolved store-level issues, and maintained secret shopper scores above 95%.
- Maintaining awareness of market trends and monitoring local competitors.
- Utilize all operational tools in the store. Tools include Weekly and Daily Reports, Monthly P&L Report....Zellman audits, cash management and inventory management.
- Consistently maintained store audits above 95%.
- Maintained shrink level below .8% since April of 2004.
- Traveled to stores to assist with hiring, scheduling and opening of new stores.
- Experience zero management turnover in 9 years. Trained/developed and promoted new management internally at all levels.
- Consistently maintained high KPI’s.
Assistant Manager
ANNE KLEIN
Cabazon
05.1996 - 11.2001
- Managed store operations and staff in absence of manager, ensuring continuity of service.
- Hired, trained, and supervised staff.
- Open and closed store, handled customer service issues.
- Tallied daily sales receipts and made bank deposits.
- Maintained inventory levels, ordered merchandise, and independently tracked all special orders.
- Participated in mall meetings to align operational strategies with broader business goals.
Education
GENERAL EDUCATION - DIPLOMA
BEAUMONT HIGH SCHOOL
Beaumont, CA01.1997
Skills
- Inventory management
- Visual merchandising
- Customer relationship management
- Payroll administration
- Team building
- Staff training
- Problem solving
- Decision making
- Employee retention strategies
- Talent recruitment
Language Ability
- Fluent in English
- Fluent in Spanish
Timeline
Store Manager
Billabong
09.2015 - 04.2025
Store Manager
QUIKSILVER STORE
11.2001 - 11.2014
Assistant Manager
ANNE KLEIN
05.1996 - 11.2001
GENERAL EDUCATION - DIPLOMA
BEAUMONT HIGH SCHOOL