Jessica Marie Jones
Rancho Cordova
Summary
I have been a dedicated Shift Supervisor with over two years of supervisor experience along with eight years of Guest Services experience, leading my team in fast-pace environments, high stress situations and helped boost morale and efficiency. I am skilled in training, motivating and resolving complex issues while maintaining the high standard of guest satisfaction. My goal when I enter the work place is to provide an unforgettable experience for not only guests, but for fellow employees, as well as create a safe welcoming environment for anyone who comes in.
Overview
11
11
years of professional experience
Work History
Hilton Garden Inn Front Desk Agent
Hilton Garden Inn
211 Iron Point Rd, Folsom
04.2026 - 07.2026
Gemma Salcido - AGM
- Managed guest check-in and check-out processes to ensure smooth operations.
- Coordinated room assignments and special requests to enhance guest satisfaction.
- Handled customer inquiries and resolved issues efficiently to maintain service excellence.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Helped Housekeeping with making their daily boards and coordinated with the Housekeeping Supervisor to ensure efficiency
Front Desk Supervisor
Hilton Garden Inn, San Bernardino
San Bernardino
05.2021 - 11.2024
- Kyle Markum- Supervisor
- Front Desk Agent (Jan 2019 - May 2021)
- (831) 265.6558
Breakfast Server
Hilton Garden Inn, San Bernardino
Cupertino, CA
03.2015 - 10.2017
- James Gaitan- Kitchen Supervisor
- (909) 809.8004 | tkdjg00@gmail.com
Education
High School Diploma -
Calero High School
English Lit., Child Development/Psychology
Evergreen Valley College
English Lit.
Sacramento State University
Skills
- Experience with OnQ and Pep
- Time management
- Conflict Resolution
- Scheduling/Coordinating
- Staff training and development
- Team building
Timeline
Hilton Garden Inn Front Desk Agent
Hilton Garden Inn
04.2026 - 07.2026
Front Desk Supervisor
Hilton Garden Inn, San Bernardino
05.2021 - 11.2024
Breakfast Server
Hilton Garden Inn, San Bernardino
03.2015 - 10.2017
English Lit., Child Development/Psychology
Evergreen Valley College
English Lit.
Sacramento State University
High School Diploma -
Calero High School