Summary
Work History
Certification
BusinessAnalyst

JESSICA MARCEAU

Trail,Canada

Summary

Motivated team player with strong customer service skills and a positive attitude, eager to contribute to collaborative work environment.

Work History

Food and Beverage Server

Arlington Bar & Grill
Trail, BC
09.2024 - Current
  • Developed effective communication and customer service abilities in fast-paced food and beverage environment.
  • Built strong connections with regular patrons through meaningful interactions and customized service.
  • Gained comprehensive understanding of menu offerings and food preparation methods.
  • Maintained health code standards by adhering to rigorous safety protocols for food storage and sanitation.
  • Resolved customer orders, feedback, and complaints to improve overall satisfaction.
  • Assisted team members by covering shifts and providing support during high-demand periods.
  • Performed cashier duties including precise payment processing and handling of change.

Deli Supervisor

Ferraro Foods
Trail
09.2018 - 05.2024
  • Demonstrated excellent customer service skills by providing friendly assistance to customers in selecting items from the deli counter.
  • Ensured that all cold cases were well organized and visually appealing at all times.
  • Maintained cleanliness of work area and ensured compliance with food safety regulations and health standards.
  • Performed daily temperature checks on refrigerators and freezers utilizing thermometers according to company policy.
  • Performed personnel activities such as supervising and training employees.
  • Provided guidance to junior staff members on how to properly slice cold cuts using slicers in accordance with company standards.

Line Cook

Boston Pizza
Fernie, BC
10.2016 - 09.2018
  • Ensured cleanliness and organization of all work areas, including cooking surfaces and tools.
  • Managed multiple tasks simultaneously while maintaining product quality and service speed.
  • Thrived in high-pressure environments, consistently delivering quality outcomes.
  • Reduced wait times by efficiently stocking and maintaining prep stations.
  • Collaborated with co-workers to facilitate prompt order delivery.
  • Adhered to recipes and portion controls, ensuring food met presentation standards.
  • Operated various kitchen equipment, including grills, ovens, and fryers proficiently.

Certification

  • Serving it Right
  • Food safe
  • Selling it Right

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JESSICA MARCEAU