Jessica Manolikakis
Montreal
Summary
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills with internal and external partners leading to optimum outcomes.
Seeking a challenging management role where I can leverage my expertise to drive business growth, motivate and build a strong team of knowledgeable business bankers to exceed our goals and contribute to the overall success of the Bank.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Financial Advisor
TD Canada Trust
01.2012 - 01.2018
- Provide legendary service by building relationships with TD clients in order to provide thorough advice in regards to their day to day and long term financial needs
- Continuous acquirement of knowledge on TD products and services, as well as external sources of information related to our economy
- Contribute towards the achievement of the branch objectives by encouraging and developing the service and sales team.
- Educated clients on various financial products, enhancing their understanding of investment options.
Customer Service Representative
TD Canada Trust
01.2010 - 01.2012
- Complete financial transactions accurately and in an efficient manner
- Create a memorable and exceptional customer experience at every interaction
- Understand the clients needs by providing them with advice and knowledge on their daily banking, in order to help them achieve their financial goals
Assistant, Receptionist
Dr. James Donnelly, M.D.
01.2008 - 01.2010
Service Team Leader, Customer Service Representative
Costco Wholesales
01.2004 - 2008
- Assist with day to day activities of service department
- Report to management on service results and performance
- Supervise opening and closure of store
- Assist members with questions, concerns and customer problem resolution
- Promote and focus on teamwork approaches
- Encourage promotions and selling strategies
- Trained new team members on operational procedures and customer service standards.
Account Manager Business Banking
TD Bank
2018 - Current
- Managing relationships with business clients, providing financial advice, and driving profitable business growth.
- Provided product knowledge and support to clients, ensuring informed decision-making on financial services.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
Customer Service Coordinator
Winner’s / Homesense
01.2001 - 01.2004
Customer service representative
McDonald’s Restaurant
01.1999 - 01.2004
Education
Undergraduate Degree - Arts and Sciences, Major in Human Relations, Business Group Elective
Concordia University
Montreal, QC01.2013
D.E.C. - Social Sciences
Dawson College
Montreal, QC01.2008
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
Accomplishments
- Business Volume
- Business Development: - Developed strong relationships with key referral sources which resulted in
Languages
French
Certification
1
1
1
Timeline
Financial Advisor
TD Canada Trust
01.2012 - 01.2018
Customer Service Representative
TD Canada Trust
01.2010 - 01.2012
Assistant, Receptionist
Dr. James Donnelly, M.D.
01.2008 - 01.2010
Service Team Leader, Customer Service Representative
Costco Wholesales
01.2004 - 2008
Customer Service Coordinator
Winner’s / Homesense
01.2001 - 01.2004
Customer service representative
McDonald’s Restaurant
01.1999 - 01.2004
D.E.C. - Social Sciences
Dawson College
Account Manager Business Banking
TD Bank
2018 - Current
Undergraduate Degree - Arts and Sciences, Major in Human Relations, Business Group Elective
Concordia University
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