Jessica Malodzinski
Binbrook
Summary
Professional with strong background in veterinary healthcare management, adept at optimizing practice operations and improving patient care. Demonstrates keen focus on team collaboration and achieving measurable results, showing adaptability to changing needs. Skilled in strategic planning, staff development, and process improvement, with reliable and results-driven approach. Recognized for effective communication, leadership, and problem-solving abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Practice Manager
Animal Hospital of Milton- P3 Veterinary Partners
10.2022 - Current
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed and remedied all patient or team member issues.
- Oversaw accounting, budgeting, and financial reporting.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Provided supervision and management to team of support personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Created and implemented organizational policies and procedures.
- Implemented new electronic health record system, leading to increased efficiency in patient data management.
- Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
- Collaborated with marketing teams to develop promotional materials that effectively highlighted the practice''s unique offerings.
- Led team of administrative staff, fostering collaborative work environment to enhance productivity.
- Conducted regular staff training sessions to ensure high levels of patient service and care.
- Fostered culture of continuous improvement, encouraging staff to suggest and implement efficiency-enhancing initiatives.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Veterinary Receptionist/Assistant
Animal Hospital of Milton
10.2019 - 10.2022
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Entered data from pet records and office visits into computer system.
- Maintained confidentiality of sensitive client information while handling financial transactions accurately.
- Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured timely follow-up on outstanding invoices, improving overall collection rates within the clinic.
- Monitored inventory levels and placed orders for office supplies when needed, ensuring uninterrupted daily operations.
- Contributed to team meetings with suggestions for service improvements.
- Performed various administrative tasks by filing, copying and faxing documents.
- Processed medical insurance claims and payments.
Veterinary Assistant
The Collegeway Animal Hospital
06.2013 - 09.2019
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Improved client relations through effective communication and education on pet health needs.
- Provided customer support to clients, answering questions and addressing concerns.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Streamlined appointment scheduling to optimize daily operations and maximize patient throughput.
- Enhanced clinic operations, efficiently scheduling appointments and managing veterinarian calendars.
- Facilitated smoother surgical procedures by efficiently setting up surgical suites according to veterinarian specifications.
Education
Veterinary Assistant
Northern College of Applied Arts And Technology
Haileybury, ON09-2015
Skills
- Schedule management
- Practice management
- Staff management
- Workflow management
- Policy implementation
- Budget oversight
- Client consulting
- Workflow efficiency
- Employee operations
- Emergency readiness
Certification
- First Aid Certification- St. Johns Ambulance, November 2024
- WHIMIS, January 2024
Timeline
Practice Manager
Animal Hospital of Milton- P3 Veterinary Partners
10.2022 - Current
Veterinary Receptionist/Assistant
Animal Hospital of Milton
10.2019 - 10.2022
Veterinary Assistant
The Collegeway Animal Hospital
06.2013 - 09.2019
Veterinary Assistant
Northern College of Applied Arts And Technology
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