Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Jessica Mailloux

Marathon,ON

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

13
13
years of professional experience

Work History

Whistle - Tech Support

Concentrix
12.2021 - 11.2022
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.

Hotel Front Desk Receptionist

Natures Inn.
01.2021 - 04.2021
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Answered phone within a minute throughout shift, closely following strict guidelines for customer service and satisfaction.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.

Professional Pet Stylist

Laura's Classy Canines
07.2019 - 02.2021
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Kept animal coats clean and healthy with regular washing, grooming, and trimming.
  • Kept cages, kennels, and grooming areas neat and clean.
  • Educated visitors and staff on proper animal care and handling.
  • Monitored animals for behavioral problems and signs of health issues.

Professional Pet Stylist

PetSmart
01.2014 - 06.2019
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Kept animal coats clean and healthy with regular washing, grooming, and trimming.
  • Educated visitors and staff on proper animal care and handling.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.

Administrative Assistant and Landscaping employee

Jeff Dennome and Sons Landscaping
01.2010 - 01.2019
  • Performed planting, watering, mulching, and edging of lawns.
  • Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Installed stonework according to landscape design plan and client specifications.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Volunteered to help with special projects of varying degrees of complexity.

Office Clerk and Chiropractic Assistant

Cabana Court Chiropractic
01.2012 - 01.2013
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Input data into spreadsheets and databases.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Assisted chiropractor during patient exams to implement treatment plans quickly.
  • Sanitized, restocked, and organized exam rooms and medical equipment.

Education

O.S.S.D -

Sandwich Secondary School
06.2010

Skills

  • Office Administration
  • Appointment Scheduling
  • Customer Service
  • MS Office
  • Organization and Time Management
  • Teamwork and Collaboration

References

UPON REQUEST

Languages

English
Full Professional

Timeline

Whistle - Tech Support

Concentrix
12.2021 - 11.2022

Hotel Front Desk Receptionist

Natures Inn.
01.2021 - 04.2021

Professional Pet Stylist

Laura's Classy Canines
07.2019 - 02.2021

Professional Pet Stylist

PetSmart
01.2014 - 06.2019

Office Clerk and Chiropractic Assistant

Cabana Court Chiropractic
01.2012 - 01.2013

Administrative Assistant and Landscaping employee

Jeff Dennome and Sons Landscaping
01.2010 - 01.2019

O.S.S.D -

Sandwich Secondary School

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Jessica Mailloux