Jessica Maharaj

Currently providing Peer Support to VA, Homeless Program Services' ICM, Intensive Case Management and Outreach teams

• Encouraged client participation in therapeutic activities, promoting mental and emotional well-being.
• Coordinated with treatment providers on individual client cases ensuring continuity of care throughout the entire process.
• Promoted a strengths-based approach for clients through active listening and empathy.
• Served as a role model for clients, sharing personal experiences of recovery and resilience.

• Managed accurate E-Logs to track resident interactions, incidents, and program participation effectively.
• Provided compassionate support during times of crisis or personal difficulty for individual clients as needed.
• Promoted resident safety by conducting regular property inspections to identify potential hazards or maintenance issues.
• Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
• Developed strong relationships with community partners to enhance available resources for residents.
• Facilitated conflict resolution among residents, resulting in a more harmonious living environment.
• Provided crisis management and intervention during emergency situations.

• Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
• Communicated with individuals' family members, offering information and insight into support services
• Provided emergency response in crisis situations
• Collaborated with other professionals to coordinate comprehensive care for clients.

• Provided mentorship and positive support for men and women still incarcerated.
• Led self-help groups regarding substance abuse and provided resources to inmates.
• Shared lived experience to raise awareness of correlation between trauma and substance abuse.
• Submitted applications on inmate's behalf to clean and sober transitional housing in preparation of discharge.