Jessica MacNeil
Summary
Dynamic administrative professional with a proven track record at City Wide Taxi, excelling in customer service and data entry. Recognized for enhancing client satisfaction and loyalty through effective communication and problem resolution. Skilled in office administration, consistently ensuring accurate financial recordkeeping and timely processing of transactions.
Overview
7
7
years of professional experience
Work History
Administrative Assistant/Payroll Clerk
City Wide Taxi
07.2017 - 04.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed accounts payable and receivable functions, ensuring timely processing of transactions and accurate recordkeeping.
Sales Representative
Servicom
04.2015 - 07.2017
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Education
High School Diploma -
Sydney Academy
Sydney, NS06-2017
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
Timeline
Administrative Assistant/Payroll Clerk
City Wide Taxi
07.2017 - 04.2022
Sales Representative
Servicom
04.2015 - 07.2017
High School Diploma -
Sydney Academy
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