Jessica MacInnis
Etobicoke
Summary
Dynamic Store Manager with proven expertise at Pet Valu in inventory management and customer service. Successfully enhanced staff retention through effective training and scheduling, while optimizing product visibility. Recognized for fostering a positive working and shopping experience and ensuring operational excellence in a fast-paced retail environment.
Overview
4
4
years of professional experience
Work History
Store Manager
Pet Valu
08.2023 - Current
- Weekly ordering, including the main inventory order for the store, as well as smaller outside purchases. Ensuring all invoices are accurate and received in the Pet Valu system, reaching out to suppliers when issues arise, and managing inventory levels.
- Responsible for staff schedules, day-to-day operations, money handling, and ensuring every customer has a good experience.
- Ensuring all prices and margins are up to standards, finding ISO discounts, and creating exclusive deals for our customers.
- Have a staff of 5 or more employees, responsible for hiring and training. Created a work environment that limits staff turnover.
- Covered management absences at other Pet Valu locations as needed.
- Merchandising and plan-o-gram execution.
- Responsible for any issues that may arise on a daily basis.
Assistant Store Manager
Pet Valu
03.2022 - 09.2023
- Responsible for counting and closing the cash till, along with making safe deposits and ensuring all opening and closing duties are complete.
- Making and managing appointments for Groomingdales, taking payments, and ensuring customer satisfaction.
- Assisting customers with product locating, decisions, and loyalty inquiries.
- Ensuring the cleanliness of the store, and making sure all products are faced and filled.
- Reworking merchandise displays to ensure product visibility.
Education
High School Diploma -
Central Peel
Brampton, ON06-2017
Skills
- Inventory management
- Staff scheduling
- Customer service
- Cash handling
- Product knowledge
Accomplishments
- Record for highest sales on Seniors Day
- Consistency high safe and ready audit score
- Quickly moved through the ranks from associate to Management
Timeline
Store Manager
Pet Valu
08.2023 - Current
Assistant Store Manager
Pet Valu
03.2022 - 09.2023
High School Diploma -
Central Peel