Jessica Machuca
Sacramento,CA
Summary
Developed key skills in fast-paced environments, including efficient problem-solving, effective communication, and multitasking. Seeking an opportunity in a field where these skills can be applied and further developed. Prepared to leverage these abilities to contribute to success and team efficiency.
Overview
9
9
years of professional experience
Work History
Dispatcher/Customer Service Representative
Cycle Shuttle
06.2021 - 10.2024
- Directed dispatching, routing, and tracking of fleet
- Analyzed customer feedback and provided solutions to improve customer service.
- Answered phone calls and responded to customer emails.
- Scheduled and organized delivery routes.
- Communicated with customers to provide delivery updates and resolution.
- Managed customer accounts and invoicing.
Tax Office Assistant Manager
Neighborhood Advance Tax
10.2018 - 06.2021
- Enhanced office efficiency by managing schedules, organizing files, and handing sensitive information.
- Managed tax preparation and filing for clients, ensuring accurate submissions and timely completions.
- Developed strong relationships with clients, leading to increased trust and repeat business.
Leasing Agent
Express Employment Professionals
04.2016 - 05.2018
- Participated in property inspections to prepare for move-ins and move-outs.
- Streamlined administrative tasks such as lease renewals, rent collection, and tenant communication to maximize efficiency.
- Answered phone calls, greeted tenants/prospects, showed apartments, and prepared leases.
- Responded to requests and scheduled appointments for property showings.
Education
Interior Design
Interior Design Institute of San Francisco
San Francisco, CA06-2025
High School Diploma -
Twin Rivers Adult School
Sacramento, CA06-2024
Languages
Spanish
Native or Bilingual
Timeline
Dispatcher/Customer Service Representative
Cycle Shuttle
06.2021 - 10.2024
Tax Office Assistant Manager
Neighborhood Advance Tax
10.2018 - 06.2021
Leasing Agent
Express Employment Professionals
04.2016 - 05.2018
Interior Design
Interior Design Institute of San Francisco
High School Diploma -
Twin Rivers Adult School
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