Jessica MacDonald
Sundre,Canada
Summary
Dynamic grooming professional with extensive experience, excelling in canine behavior and customer service. Proven ability to foster client relationships, enhancing repeat business. Skilled in grooming techniques and time management, ensuring high-quality pet care and efficient salon operations. Committed to delivering exceptional service and maintaining a positive client experience.
Overview
8
8
years of professional experience
Work History
Mobile Groomer
Bluebell Mobile Grooming
Busselton, Western Australia
05.2024 - 08.2024
- Drove to different locations to clients residences in grooming van.
- Bathed and dried dogs of various sizes and breeds.
- Fostered positive client relationships to encourage repeat business.
- Executed grooming tasks including trimming fur, cleaning ears, and nail trimming.
Groomer
Self Employed
Kununurra, Western Australia
02.2022 - 02.2024
- Bathed and dried dogs of various sizes, breeds, and temperaments.
- Ensured cleanliness of work areas by sanitizing equipment after each use.
- Offered grooming services out of the Kimberley Vet Clinic
- Developed strong relationships with clients to foster repeat business.
City Farmers
Salon Manager
Perth, Western Australia
07.2021 - 02.2022
- Managed daily operations of grooming salon, including appointment scheduling and inventory management.
- Used online booking system to enhance customer convenience for appointments.
- Resolved customer conflicts regarding payments and service issues efficiently.
- Maintained accurate records of client purchases and appointment details.
- Bathing/Grooming dogs of all breeds to ensuring high-quality pet care services.
Groomer/Assistant Manager
Divine Doggies
Calgary, Alberta
05.2016 - 07.2021
- Maintained detailed records of services for each animal client.
- Scheduled appointments using online software to optimize client management.
- Advised customers on appropriate grooming products based on pet needs.
- Bathed and dried dogs of various sizes and temperaments effectively.
- Handled cash transactions accurately while accepting payments from clients.
- Cleaned and sanitized work areas after each service to ensure safety.
- Developed positive relationships with clients to encourage repeat business.
- Monitored animals during play sessions for signs of distress or aggression.
Education
Certificate - Health And Wellness
St. Johns First Aid
Kununnarra Western Australia02-2024
Certificate - Animal Health
Walks N Wags Pet First Aide Course
Nanaimo, BC07-2021
Certificate - Animal Health
UCDavies Extension Pet Nutrition Training Course
UCDavies Online Course09-2017
Pet Grooming Certificate - Pet Grooming
Doggie Doos & Kitties Too Professional Grooming
Red Deer, Alberta09-2016
Skills
- Communication skills
- Canine behavior and handling
- Grooming techniques and breed knowledge
- Problem solving
- Time management
- Customer service and sales
- Marketing strategies
- Project management and planning
- Budget planning
- Social media management
References
Sharlot Quinton (Owner of Divine Doggies) 403-690-5286
Catherine Pilot (Business Owner/Co-worker in Scotland)
+44 7407 484667
Timeline
Mobile Groomer
Bluebell Mobile Grooming
05.2024 - 08.2024
Groomer
Self Employed
02.2022 - 02.2024
City Farmers
Salon Manager
07.2021 - 02.2022
Groomer/Assistant Manager
Divine Doggies
05.2016 - 07.2021
Certificate - Health And Wellness
St. Johns First Aid
Certificate - Animal Health
Walks N Wags Pet First Aide Course
Certificate - Animal Health
UCDavies Extension Pet Nutrition Training Course
Pet Grooming Certificate - Pet Grooming
Doggie Doos & Kitties Too Professional Grooming