Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jessica MacDonald

Toronto,,ON

Summary

Marketing professional with extensive experience in strategic planning and project management. Demonstrated success in process enhancement, staff training, and fostering collaboration. Skilled in customer relationship management with a focus on hospitality and service excellence.

Overview

16
16
years of professional experience

Work History

Oliver & Bonacini Hospitality

Associate Director, Marketing
10.2008 - 03.2025
  • Collaborated with Marketing Director to create and execute strategic promotional plans for O&B restaurants, events, and catering services.
  • Led creative vision and negotiated advertising contracts across print, radio, television, and outdoor media.
  • Cultivated a supportive team atmosphere to enhance productivity and collaboration.
  • Supported recruitment and training initiatives for new staff members.
  • Conducted regular one-on-one meetings to review employee performance and provide constructive feedback.
  • Directed O&B's guest advocacy team to ensure prompt and tactful handling of guest inquiries.

Marketing Project Manager

  • Developed and managed marketing plans and budgets for diverse projects.
  • Coordinated resources across multiple departments and teams as needed for successful completion of marketing projects.
  • Managed multiple projects with competing deadlines simultaneously.

Marketing Assistant

  • Provided administrative and project support for O&B's marketing team.

Education

Master of Arts - Film Studies

York University
Toronto, ON

Bachelor of Arts - English & Film Studies

Western University
London, ON

Skills

  • Excellent communication
  • Creative thinking
  • Strategic planning
  • Project management
  • Customer service
  • Employee training
  • Process optimization
  • Fanatical attention to detail

References

References available upon request.

Timeline

Oliver & Bonacini Hospitality

Associate Director, Marketing
10.2008 - 03.2025

Master of Arts - Film Studies

York University

Bachelor of Arts - English & Film Studies

Western University
Jessica MacDonald