Jessica Lowery-Green

· Developed, fostering, and maintaining positive and collaborative relationships with all customers and clients.

· Recognizing the diversity of our clientele and their needs

· Maintain professional demeanor by staying calm through active listening when addressing unhappy, angry customers or staff through conflict resolution.

· Explaining and understanding new policies and procedures

· Proactive by Creating and Maintaining daily scheduling for workers and follow up appointments for clients.

· Maintain professional demeanor by staying calm and active listening when addressing unhappy, angry customers or staff through conflict resolution.

· Multi-tasking by being responsive to work demands and adopting to a fast-paced environment.

· Develop and maintain relationships with customers and suppliers through accountability.

· Improved safety procedures to create safe working conditions for workers.

· Communicate effectively orally and written.

· Accomplished multiple tasks within established timeframes.

Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground

· Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.

· Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.

· Scheduled customer appointments and rearranged individual time slots to meet demand.

· Helped prepare clients for hair service.

· Assisted hair stylists with colorwork by applying base colors and toners.

Answered telephone calls to provide information and schedule new appointments.

· Handled customer inquiries and suggestions courteously and professionally.

· Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

· Answered constant flow of customer calls with minimal wait times.

· Answered customer telephone calls promptly to avoid on-hold wait times.

· Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Offered advice and assistance to customers, paying attention to special needs or wants.

· Resolved customer complaints while prioritizing customer satisfaction and loyalty.

· Took ownership of customer issues and followed problems through to resolution.

· Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

· Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

· Followed through with client requests to resolve problems.

Researched and corrected customer concerns to promote company loyalty.