Jessica Lovasz
Calgary,AB
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
18
18
years of professional experience
Work History
Nanny
private Homes
Calgary
05.2013 - 07.2023
- Ask for a resume based on my nanny and childcare work.
Barista
Starbucks
Calgary
10.2013 - 01.2014
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Monitored inventory levels of supplies and restocked when necessary.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Adhered to health department regulations concerning sanitation standards.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Operated cash registers to process customer payments.
- Ground beans for espresso shots according to individual customer specifications.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Collected payments and provided accurate change.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Created complex, hand-crafted beverages based upon customer preferences.
- Prepared and served hot or cold beverages.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Demonstrated excellent multitasking skills during peak business hours.
Residential House Cleaner
Nova Home Cleaners
Calgary
01.2011 - 04.2013
- Dusted furniture, fixtures, window sills, baseboards and other surfaces.
- Swept, vacuumed and mopped hardwood floors.
- Sanitized bathrooms including toilets, showers and tubs, sinks and countertops.
- Polished mirrors and chrome fixtures.
- Changed linens on beds as requested by clients.
- Provided feedback on customer service issues to management team.
- Vacuumed carpets and upholstered furniture.
- Wiped down exterior doors and door frames.
- Cleaned kitchen appliances such as stoves, refrigerators and microwaves.
- Maintained a safe working environment by using appropriate cleaning supplies.
- Cleaned interior windows and wiped down blinds.
- Scrubbed kitchen counters, cabinets and backsplashes.
- Disinfected telephones, light switches and other frequently touched objects.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Scrubbed kitchen appliances, countertops and fixtures.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
Transcriber
Call Genie
Calgary
06.2007 - 08.2007
- Maintained database records of all completed transcripts.
- Edited transcripts for grammar, punctuation, syntax, clarity, accuracy, and readability.
Server
Tim Hortons/ Esso
Calgary
04.2006 - 08.2006
- Took orders from customers accurately and in a timely manner.
- Prepared drinks according to standard recipes.
- Followed health safety guidelines when preparing and serving food products.
- Filled condiments and napkin containers during slack periods.
- Handled cash transactions and operated POS system accurately.
- Executed daily opening/closing procedures, maintaining a safe environment.
Server
Dairy Queen
Calgary
07.2005 - 08.2005
- Stayed informed about daily specials, new menu items, promotions.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Upheld high standards of sanitation in accordance with health department regulations.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Checked food before serving it to customers.
- Prepared drinks.
- Followed health safety guidelines when preparing and serving food products.
Education
Early Childhood Education
Bow Valley Collage/ Prairie Bible Collage
Three Hills 05-2008
High School Diploma -
St. Francis High School
Calgary, AB06-2005
Skills
- Approachable
- People-oriented
- Dependable
- Punctual
- First aid and CPR certified
- Reliable
- Complex Problem-Solving
- Safety awareness
- Reliable transportation
Timeline
Barista
Starbucks
10.2013 - 01.2014
Nanny
private Homes
05.2013 - 07.2023
Residential House Cleaner
Nova Home Cleaners
01.2011 - 04.2013
Transcriber
Call Genie
06.2007 - 08.2007
Server
Tim Hortons/ Esso
04.2006 - 08.2006
Server
Dairy Queen
07.2005 - 08.2005
Early Childhood Education
Bow Valley Collage/ Prairie Bible Collage
High School Diploma -
St. Francis High School
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