Jessica Lopez
Pomona
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
8
8
years of professional experience
Work History
Retail Management Intern
Ross Dress for Less
Pomona, CA
06.2018 - 08.2018
- Participated in employee training programs, gaining knowledge on various aspects of the retail industry.
- Gained valuable insight into retail management by working closely with experienced supervisors and department leads.
- Demonstrated adaptability by quickly learning new tasks, systems, and responsibilities as assigned throughout the internship experience.
- Analyzed sales data to identify trends, informing strategic decisions that improved overall performance metrics.
Assistant Store Manager
Ross Dress for Less
City Of Industry, CA
01.2019 - 05.2020
- Developed staff schedules, optimizing labor costs while maintaining service excellence.
- Collaborated with management to execute loss prevention strategies, reducing shrinkage rates effectively.
- Fostered a positive work environment, encouraging teamwork and professional development among staff members.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Store Manager
Ross Dress for Less
Upland, California
06.2020 - Current
- Managed and controlled daily payroll expenses through strategic scheduling and labor planning. Real time reactions to sales trends and comp performance.
- Achieved positive sales comp results every year. Demonstrating strong execution and adaptability.
- Improved overall customer service satisfaction metrics by coaching teams on engagement.
- Strong problem solving and conflict resolution skills to effectively address concerns and issues while maintaining a positive work environment.
- Maintain a focus on operational standards, team development, and execution excellence while balancing the demands of a fast paced work environment.
- Led daily store operations, ensuring adherence to company policies and standards.
Education
Bachelor of Science - Apparel Merchandising And Management
California State Polytechnic University, Pomona
Pomona, CA12-2018
Skills
- Customer relations
- Problem-solving
- Multitasking and organization
- Team building and leadership
- Training and mentoring
- Outstanding communication skills
- Sales analysis
- Project management
- Payroll management
- Recruitment and hiring
Timeline
Store Manager
Ross Dress for Less
06.2020 - Current
Assistant Store Manager
Ross Dress for Less
01.2019 - 05.2020
Retail Management Intern
Ross Dress for Less
06.2018 - 08.2018
Bachelor of Science - Apparel Merchandising And Management
California State Polytechnic University, Pomona