Jessica Loncar
Fontana
Summary
Dynamic bartender with extensive experience at Dukes Huntington Beach, excelling in customer service and employee training. Proven ability to enhance sales through effective management and conflict resolution. Skilled in multitasking and fostering teamwork, consistently delivering exceptional service in high-pressure environments. Committed to achieving goals and ensuring customer satisfaction. Excels in communication, reliability, and adaptability. A motivated and results-driven person with a professional and positive outlook.
Overview
18
18
years of professional experience
Work History
Bartender
Dukes Huntington Beach
Huntington Beach
03.2021 - 10.2023
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Enhanced sales and profit through improved management approaches and enhanced employee training on sales techniques.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Completed regular bar inventories and daily requisition sheets.
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
- Effectively multitasked within fast-paced environment.
- Addressed any issues between staff members in a timely fashion.
- Provided excellent customer service by attending to guests' needs promptly and courteously.
Bartender/Server Trainer
Dukes Beach House
Lahaina
05.2012 - 12.2020
Bartender
YardHouse Darden Restaurants
Rancho Cucamonga
03.2006 - 03.2012
Education
Bachelor of Arts - Communication Studies
California State University, Long Beach
Long Beach, CA05-2008
Skills
- Customer service
- Self motivation
- Goal setting
- Time management
- Employee training
- Conflict resolution
- Multitasking
- Problem-solving abilities
- Interpersonal communication
- Collaboration and teamwork
- Organized and detail oriented
- Communication skills
References
References available upon request.
Timeline
Bartender
Dukes Huntington Beach
03.2021 - 10.2023
Bartender/Server Trainer
Dukes Beach House
05.2012 - 12.2020
Bartender
YardHouse Darden Restaurants
03.2006 - 03.2012
Bachelor of Arts - Communication Studies
California State University, Long Beach
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