Jessica Loeza
Chula Vista
Summary
Strong collaborator dedicated to ensuring well-managed operations and resident satisfaction while adhering to HUD regulations. I provide leadership to a team of seven employees, guiding daily operations while ensuring the property remains fully occupied and efficiently managed.
Overview
7
7
years of professional experience
Work History
Property Manager
Retirement Housing Foundation
Chula Vista
05.2021 - Current
- Supervise and manage day-to-day operations of approximately 186 units and 212 clients, ensuring the well-being of the property and safety.
- Reviews lease documents for accuracy and completeness, and executes leases.
- Perform customer service inquiries concerning polices and practices to a diverse population of seniors
- Conduct routine property inspections to comply with local and federal regulations.
- Administer rent collection, pay or quit notices, lease violations, with affordable guidelines
- Prepares and sends appropriate notices of rent adjustments in accordance with HUD regulations, schedules, and conducts monthly re-examination interviews with tenants, evaluates, verifies, and calculates information and rent for re-certification and move-in.
- Maintain the property's waiting list, and follow through with income discrepancies as necessary.
- Documents and investigates resident complaints, and schedules appointments to discuss solutions. Submits special claims for vacancy loss.
- Processes and manages files, correspondence associated with leasing and occupancy policies and procedures in accordance with HUD, federal, local, and other applicable laws, rules, policies, and procedures. Reviews interim transfer and re-certification information, evaluates, verifies, and calculates information and rent for re-certification from start to finish, adhering to strict timelines.
Administrative Assistant
Luminos Global Inc.
Chula Vista
01.2020 - 12.2020
- Provides direct support to the CEO and Vice President on a wide range of assignments.
- Present a full range of high-level, independent administrative support.
- Implement independent judgment to organize and prioritize office functions.
- Assist in creating and editing spreadsheets.
- Ensure filing systems are maintained and current.
- Produce high-quality emails and calls to prospective clients and existing clients.
- Monitor and maintain the office supplies inventory, multi-tasking with accuracy while obtaining discretion and understanding of sensitive issues.
Customer Relations Specialist
Intelligent Office
La Jolla
05.2019 - 11.2019
- Greet visitors and answer incoming calls on the Evo telephone system in a professional, accurate, timely, and courteous manner.
- Sort and distribute mail to the corresponding clients.
- Respond to inbound and outbound calls by transferring them to the correct client.
- Processing cancellations via voicemail, e-mail, or messaging service.
- Describe services, offer appointment times, and coordinate calendar schedules.
- Gather information while performing in compliance with HIPAA safety requirements, and enter service charges in the data system.
Education
Bachelor of Science - Criminal Justice
San Diego State
San Diego12-2022
Associate of Arts - Emphasis in Social And Behavioral Sciences
Southwestern College
Chula Vista, CA08-2020
Master of Science - Criminal Justice And Criminology
San Diego State University
San Diego, CASkills
- Property inspections
- Document compliance
- Client relations
- Customer service
- Team collaboration
- Administrative support
- Property management
- Staff management
- Preparing property agreements
- Eviction notices
- Occupancy management
- Critical thinking
Timeline
Property Manager
Retirement Housing Foundation
05.2021 - Current
Administrative Assistant
Luminos Global Inc.
01.2020 - 12.2020
Customer Relations Specialist
Intelligent Office
05.2019 - 11.2019
Bachelor of Science - Criminal Justice
San Diego State
Associate of Arts - Emphasis in Social And Behavioral Sciences
Southwestern College
Master of Science - Criminal Justice And Criminology
San Diego State University