Summary
Work History
Education
Skills
Timeline
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Jessica Lockhart

ANTELOPE

Summary

Office Manager and Customer Service Specialist with over 15 years of experience delivering exceptional customer and patient care. Highly organized and skilled at multitasking in fast-paced environments. A collaborative team player and effective leader who works well with diverse teams. Quick to learn new systems and processes, with a strong commitment to continuous growth and contributing to company success.

Work History

Office Manager

Absolute Comfort LLC
2016 - 2023
  • Manage daily office operations and handle incoming client inquiries, service requests, and business communications.
  • Ensured high-quality customer service and client satisfaction.
  • Build and support a highly efficient administrative team through ongoing coaching, training, and professional development.
  • Implement and maintain logistics and office management systems to improve operational efficiency, work order tracking, and pricing updates.
  • Handled escalated customer inquiries or complaints with professionalism.
  • Maintained positive relationships with vendors, partners, and clients.
  • Oversee office inventory and supply management, including ordering, stocking, and receiving shipments to ensure smooth office operations.

Unit Secretary

Sutter Health
2012 - 2013
  • Provided administrative support to physicians, nurses, and office staff to ensure efficient unit operations.
  • Managed high-volume phone lines, handling 30+ calls daily and directing inquiries to the appropriate departments.
  • Maintained and organized patient charts, reports, and medical documentation to ensure accurate recordkeeping.
  • Prepared and filed financial and administrative documentation for accounting and operational purposes.
  • Managed the master calendar and coordinated provider schedules based on patient needs and clinician availability.
  • Processed lab orders, medication documentation, and related paperwork according to physician instructions.
  • Assisted with patient admissions and discharges, helping ensure timely and accurate processing.
  • Drafted unit correspondence including memos, emails, and internal department updates.
  • Transcribed physician orders, including medication instructions, lab requests, and patient care plans.
  • Performed general office duties such as answering multi-line phones, routing messages, and greeting visitors.

EVS Technician

Sutter Health
2012 - 2012
  • Maintained cleanliness and sanitation standards throughout hospital facilities by performing daily cleaning and maintenance tasks.
  • Completed routine facility inspections and cleaning checklists, including floor care, trash removal, and sanitizing high-traffic areas.
  • Safely handled, mixed, and stored cleaning chemicals in accordance with safety standards and established procedures.
  • Maintained adequate inventory of cleaning supplies and materials to support daily operations.
  • Cleaned and disinfected workspaces, including offices, glass surfaces, partitions, doors, and walls.
  • Assisted with facility preparation for meetings and special events by setting up tables, chairs, and room arrangements.
  • Supported building safety by securing doors and identifying potential safety hazards.
  • Transported linens, restroom supplies, and cleaning equipment using carts to ensure efficiency and organization.
  • Maintained restrooms by ensuring they were clean, sanitized, and fully stocked for staff and visitors.

Education

Blair College
Colorado Springs, CO

Skills

  • Customer Service & Client Relations
  • Email & Professional Communication
  • Microsoft Office (Excel, Word, Outlook, Docs, Sheets)
  • Data Entry & Record Management
  • Organization & Time Management
  • Office Operations & Administrative Support
  • Multi-Tasking in Fast-Paced Environments
  • Staff Training & Onboarding
  • Problem Solving & Conflict Resolution
  • Process Improvement & Efficiency
  • Calendar & Meeting Coordination
  • Team Leadership & Employee Supervision
  • Employee Scheduling & Staff Coordination

Timeline

Office Manager

Absolute Comfort LLC
2016 - 2023

Unit Secretary

Sutter Health
2012 - 2013

EVS Technician

Sutter Health
2012 - 2012

Blair College

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Jessica Lockhart