Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jessica Lilly

Grande Prairie

Summary

Dynamic sales associate with a proven track record, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction through attentive listening and problem-solving skills. Proficient in cash handling and POS operations, consistently driving repeat business and fostering a welcoming shopping environment.

Overview

8
8
years of professional experience

Work History

Sales Associate

Estee Lauder
02.2013 - 09.2013
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Server

Dunes Golf Club
12.2009 - 01.2011
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Sales Associate

Personally Yours Cd
09.2006 - 03.2007
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Hairstylist

Chatters Hair Salon
11.2005 - 09.2006
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Educated customers on products to maximize benefits.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.

Education

High School Diploma -

Clearwater Secondary School
Clearwater, BC
06.2000

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Cash handling
  • Stocking and receiving
  • Cash register operation
  • Client service
  • Store opening and closing
  • POS system operation

Languages

English
Native or Bilingual

Timeline

Sales Associate

Estee Lauder
02.2013 - 09.2013

Server

Dunes Golf Club
12.2009 - 01.2011

Sales Associate

Personally Yours Cd
09.2006 - 03.2007

Hairstylist

Chatters Hair Salon
11.2005 - 09.2006

High School Diploma -

Clearwater Secondary School

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Jessica Lilly