Jessica Liew
Sales and operation manager
Kuala Lumpur,Malaysia
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
16
16
years of professional experience
Work History
Senior Manager
Glo International Sdn Bhd
06.2017 - Current
- Manages two or more prestiges centres in KL; 15 employees with high targets
- Achieving average 100% target or more spanning 3 years
- Managed daily centre operation ensuring smooth in center operation
- Mentored career development team for advancement of promoting to next level
- Able to consistently progress yearly achievement by 10%-20% each year
- Managing two outlets providing top quality treatment and services to all customers.
- Sales target to achieve of 300k monthly
Senior Operations Manager
Glo International Sdn Bhd
06.2017 - 07.2022
- Streamlined operational workflows, enhancing efficiency and reducing turnaround times.
- Implemented process improvements, resulting in significant cost reductions across departments.
- Led cross-functional teams to drive strategic initiatives and achieve organizational goals.
- Mentored junior staff, fostering professional development and improving team performance.
- Optimized supply chain operations, establishing strategic partnerships with key suppliers for cost savings and improved lead times.
Beauty Advisor
Clarins
08.2016 - 02.2017
Salon Manager
Ella Bache
10.2015 - 08.2016
Operation Manager for Aesthetic Clinic
GEMW Group Sdn Bhd
01.2015 - 10.2015
- Day to day operations of the aesthetic clinic.
- Monthly checks on sales, stock and staff performance.
- Implemented CRM systems to streamline communication and improve lead tracking efficiency.
- Spearheaded competitive analysis projects to inform pricing strategies and product positioning in the market.
- Analyzed market trends to identify growth opportunities and refine sales strategies.
- Fostered relationships with key clients, resulting in long-term partnerships and increased revenue.
- Prepared proposals for business expansion.
- Public relations – represented the company at overseas medical events and exhibitions.
- Led sales team to exceed quarterly targets through strategic planning and execution.
- Increased sales revenue by developing and implementing effective sales strategies.
Business Development Manager
Estederm Paris
07.2013 - 12.2014
- Attracted new customers, built key customer relationships and ensured customer satisfaction.
- Worked with internal stakeholders and marketing staff to increase sales opportunities, achieve monthly targets and maximise revenue for the organisation.
- Organised and presented at new product launches.
- Inventory and stock control including monthly and ad hoc stock orders.
- Prepared business strategies.
Spa Manager
The Sompton Spa
05.2012 - 06.2013
- Responsible for supervising 20 staff.
- Coordinated staff according to scheduled appointments, prepared staff rosters.
- Prepared daily, weekly, and monthly sales reports.
- Resolved complaints with minimum impact.
- Ensured consistency of treatment services including facials, massages, body treatment and manicures.
- In-house promotion of services.
- Maintained stock inventories.
- Supported launch events and road shows held by the company.
Supervisor
Decleor Paris
07.2010 - 05.2012
- Provided detailed and full skin analysis recommending suitable treatments and products to improve skin texture.
- Performed facial, body treatments, spa treatments, slimming treatments, waxing treatments, body and face massages.
- Responsible for handling front desk work such as submitting daily and weekly reports to the head office.
- Prepared monthly schedule for all staff.
- Trained new staff for facial services before they could perform on our customers. Tested therapist hands skills.
Marketing Executive
Slimming Sanctuary
03.2010 - 07.2010
- Scheduled weekly or monthly advertisements in magazines and newspapers.
- Liaised with the beauty academy’s tutor to develop new promotions and strategies to enroll new students.
- Coordinated contractors and suppliers for road-shows, events and other marketing activities throughout the year.
- Contacted advertising agents for materials and new marketing ideas for upcoming projects.
- Planned and developed advertisements for monthly magazines, newspapers and other publications.
Education
BA (HONS) - Business Management
University of Sunderland
01.2010
Diploma - Business Administration
Segi College
01.2008
Australian Matriculation - undefined
Sunway College
01.2004
GCE O’Level - undefined
Poi Lam High School
01.2002
Skills
- Able to multitask and prioritise workloads
- Capable working under pressure and able to meet deadlines and sales targets
- Able coordinate clients and contractors
- Able to work in a team or autonomously
- Good listener and able to understand customer needs
- Capable of dealing directly with customers and able to handle unexpected situations
- Data-driven decision making
- Market analysisc
- Work Planning and Prioritization
LANGUAGES
English
Professional Working
Mandarin
Native or Bilingual
Cantonese
Native or Bilingual
Banana Melayu
Limited Working
Japanese
Elementary
INTERNSHIPS
I participated in an intern program at Kent New Romney during my summer holiday in 2009. I worked in both the marketing department and public relations. I was responsible for writing articles that were later posted on the company website and other websites. Wrote a press release that was published on the website.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Operations Manager
Glo International Sdn Bhd
06.2017 - 07.2022
Senior Manager
Glo International Sdn Bhd
06.2017 - Current
Beauty Advisor
Clarins
08.2016 - 02.2017
Salon Manager
Ella Bache
10.2015 - 08.2016
Operation Manager for Aesthetic Clinic
GEMW Group Sdn Bhd
01.2015 - 10.2015
Business Development Manager
Estederm Paris
07.2013 - 12.2014
Spa Manager
The Sompton Spa
05.2012 - 06.2013
Supervisor
Decleor Paris
07.2010 - 05.2012
Marketing Executive
Slimming Sanctuary
03.2010 - 07.2010
Diploma - Business Administration
Segi College
Australian Matriculation - undefined
Sunway College
GCE O’Level - undefined
Poi Lam High School
BA (HONS) - Business Management
University of Sunderland
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