JESSICA LEVOE
St. Albert,AB
Summary
Dynamic, fully licensed Office Manager with over a decade of experience in the insurance sector, recognized for exceptional customer service and advanced analytical skills. Proficient in data analysis and process improvement, I have successfully streamlined operations and enhanced team performance while consistently achieving targets. Adept at multitasking and resolving conflicts, I excel in a fast-paced work environment fostering client relationships and mentoring staff to exceed expectations.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Office Manager
Desjardins Insurance - Houston Insurance and Financial Services Inc.
Edmonton, AB
10.2013 - Current
- Managed office operations including scheduling, inventory, data, policy audits, targets, meetings, training plans, compensation, processes and compliance exhibiting excellent multitasking capabilities.
- Established and implemented efficient processes for streamlining workflow across departments.
- Managed operations across two locations
- Recruited qualified personnel by conducting interviews and evaluating resumes effectively.
- Oriented and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
- Provided guidance and support to the owner on employee-related issues, including performance management, disciplinary action, terminations, and policy interpretation.
- Offered constructive feedback to team members through performance reviews and team meetings, boosting overall job performance.
- Successfully completed complex projects on time while maintaining high-quality standards.
- Provided exceptional customer service support for clients by completing policy changes and addressing complaints quickly and efficiently.
- Calculated quotes and created customized life insurance plans tailored to meet the needs of individual clients.
Supervisor
Shoppers Drug Mart
Calgary, AB
10.2012 - 10.2013
- Resolved service issues in timely manner.
- Stocked new items and rotated products to maintain freshness.
- Documented shift activities in logs for accurate record-keeping.
- Resolved service issues in a timely manner.
- Put out new stock and rotated existing products.
Cosmetician/Cashier
Drug Store
Edmonton, AB
02.2012 - 08.2012
- Performed inventory and restocking assignments.
- Educated guests on product options to enhance retail sales.
- Fostered a friendly, warm and exceptional customer experience.
- Created welcoming atmosphere, ensuring exceptional customer experience.
- Processed customer transactions using POS systems.
Keyholder
Tommy Hilfiger
Edmonton, AB
09.2010 - 12.2011
- Assisted customers with inquiries and concerns in person and via telephone, ensuring resolution and satisfaction.
- Assigned employees to specific duties to best meet the needs of the store.
- Assigned employees specific tasks to enhance store efficiency. to specific duties to best meet the needs of the store.
- Recruited, trained, and assessed personnel in sales and marketing to enhance team effectiveness.
- Organized and conducted weekly store meetings to align employees on goals and updates.
- Counted cash drawers and made bank deposits.
- Reported to the district manager regarding all store and staff issues.
Server/Bartender
Kelsey's Restaurant
Kimberley, BC
01.2007 - 06.2010
- Closed cash register and prepared detailed cashier report to ensure accurate financial tracking.
- Served guests courteously and efficiently, enhancing overall dining experience.
- Upsold products to increase sales.
- Promoted additional products during customer interactions.
- Closed out cash register and prepared cashier report.
Education
High School Diploma -
Selkirk Secondary School
Kimberley, BCSkills
- Operations management
- Advanced Excel spreadsheet functions
- Data analysis
- Complex Problem-solving
- Exceptional time management
- Organizational skills
- Efficient multi-tasker
- Customer service
- Teamwork and collaboration
- Reliable and dedicated
- Excellent work ethic
- Quick learner
- Self motivation
- Friendly, positive attitude
- Accurate and detailed
Certification
Alberta General Level 1 Insurance License, LLQP - Full Life Insurance License/Accident & Sickness
Timeline
Office Manager
Desjardins Insurance - Houston Insurance and Financial Services Inc.
10.2013 - Current
Supervisor
Shoppers Drug Mart
10.2012 - 10.2013
Cosmetician/Cashier
Drug Store
02.2012 - 08.2012
Keyholder
Tommy Hilfiger
09.2010 - 12.2011
Server/Bartender
Kelsey's Restaurant
01.2007 - 06.2010
High School Diploma -
Selkirk Secondary School