Jessica Leung
Anaheim,CA
Summary
Results Driven professional with over 14 years of experience in Sales, Account Management, and Project Management within the Nutraceutical Industry, seeking for a Sales Account Manager/Customer Service Manager position. Skilled in strong communication, building strong client relationships, negotiating contracts, and developing strategic sales plans. Passionate about driving business growth and expanding market reach. Fluent in English and Chinese. Ready to join a dynamic team, leveraging expertise in client engagement, strategic planning, and sales to excel in the field of sales and business development.
Overview
16
16
years of professional experience
Work History
CS Operations Manager/Sales Executive
Robinson Pharma, Inc
07.2018 - Current
- Managed both the Customer Service and Project Manager Team along with being in the role as a Sales Executive.
- Cultivated strong relationships with Key accounts, driving repeat sales by addressing client needs, resolving issues, and ensuring high levels of customer satisfaction, contributing to a proven retention rate.
- Managed the sales cycle from lead generation to deal closure. Actively maintained and also pursued new leads/business opportunities, resulting in 40% increase on PO conversation rates through effective client engagement and follow-ups.
- Managed average open sales orders totaling $60M+ annually.
- Conducted direct sales activities by including company capability and investment presentations, negotiating terms, securing contracts, contributing to a 15% year-over-year growth in assigned accounts.
- Collaborated and worked with Supply Chain, Purchasing, Planning, Production, RnD, QA, QC, and Shipping dept on a daily basis to ensure PO completion, accuracy, and on time delivery
- Worked closely with Cross Functional Depts and Managers to drive improvements in complex matrix environments.
- Consistently exceeded KPI’s and Monthly Goal requirements for Customer Service/Project Managers and individual sales goals.
- Provided direction on a daily basis for project management activities that also includes operational execution.
- Providing extensive coaching and training to the team in resolution targets and providing highest level of customer service at all times.
- Utilized ERP CRM to track and manage sales activities.
- Gained in-depth knowledge of products, ingredients, and industry trends by being in the Nutraceutical space for over 14 years.
Senior Account Manager
Robinson Pharma, Inc
10.2011 - 07.2018
- Responsible with handling company keys accounts while providing highest level of customer satisfaction.
- Processed and executing purchase order from beginning to ship out.
- Very proactive and collaborated with supply chain and planning dept on a daily basis to establish timelines for on time delivery of each PO.
- Project managed and successfully onboarded several key accounts for the company.
- Knowledge of market trends and partnered with internal marketing team to promote new ideas
- Served as customers daily contact via email and phone
- Created excellent and strong relationships with all customers.
- Drafted and prepared agendas for cross function dept meetings.
- Worked with Production team leads and Quality Assurance teams to identify and resolve key issues when complaints arises regarding direct product complaint.
- Proven record of exceeding monthly goals consistently
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Maintained detailed records of all account activities, ensuring accurate reporting for upper management review purposes later on.
Assistant Store Manager
Wilsons Leather
01.2009 - 01.2010
- Hired, Trained, and developed employees for various sales and customer service roles throughout the store.
- Supervised and trained a team on cashier and inventory management.
- Responsible with opening and closing shift of the store.
- Resolving customer complaints and issues In a timely manner and professional manner.
- Assisted in managing store inventory to meet demand and preventing shrink.
- Executed store front ideas in promoting increase of sales.
- Provided merchandising strategies and exceptional customer service to all customers entering the store.
Education
Business Administration
California State University
Los Angeles, CASkills
- Strong Knowledge of Nutraceutical products, Ingredients, and Trends (14 years of knowledge)
- Proven expertise in sales, account management, and operation leadership
- Sales, Goal, and Margin Improvement
- Proven track record of meeting individual and Department KPI’s
- Strategic Thinking
- Team Building, Training, Guiding and motivating a Team for achievements and success
- Fostering strong connections with clients and prospects
- Ability to effectively negotiate deals and find mutually beneficial outcomes
- Excellent communication and organizational skills
- Prospecting, Identifying, and qualifying potential lead
Timeline
CS Operations Manager/Sales Executive
Robinson Pharma, Inc
07.2018 - Current
Senior Account Manager
Robinson Pharma, Inc
10.2011 - 07.2018
Assistant Store Manager
Wilsons Leather
01.2009 - 01.2010
Business Administration
California State University
Similar Profiles
Richard bahenaRichard bahena
Janitorial Supervisor at Robinson PharmaJanitorial Supervisor at Robinson Pharma
KENNY NGUYENKENNY NGUYEN
QA Inspector at Robinson PharmaQA Inspector at Robinson Pharma
Sun WongSun Wong
Line Leader at Robinson PharmaLine Leader at Robinson Pharma
Ramiro HernandezRamiro Hernandez
Bartender/Supervisor of Operations at Four Points Sheraton Hotel AnaheimBartender/Supervisor of Operations at Four Points Sheraton Hotel Anaheim
Mary AttiaMary Attia
Church Communion Organizer (Volunteer) at Saint Pope Kerollos VI ChurchChurch Communion Organizer (Volunteer) at Saint Pope Kerollos VI Church