Jessica Letto

Kelowna

Summary

Master of Arts in Counselling Psychology student with a strong background in frontline support and leadership, focused on assisting individuals facing trauma, homelessness, substance use, and mental health challenges. Expertise in trauma-informed and person-centered approaches fosters safety, rapport, and trust in client interactions. Proficient in case management, emotional support, and psychoeducational programming, with a developing foundation in cognitive-behavioral therapy, multicultural counselling, and assessment techniques. Seeking a practicum placement at Third Space to enhance clinical counselling skills under supervision while maintaining a commitment to cultural humility, ethical practice, and collaborative care.

Overview

years of professional experience

Work History

Program Coordinator

Turning Points Collaborative Society

11.2022 - Current

Provided case management support for clients experiencing housing instability, mental health challenges, and substance use, integrating assessment and individualized goal planning.
Applied person-centred, strengths-based, and trauma-informed approaches to support client growth and resilience.
Fostered therapeutic rapport by using active listening, empathy, and collaborative problem-solving to engage a diverse client population.
Participated in interdisciplinary and community meetings to advocate for client needs, coordinate care, and enhance access to housing and support services.
Cultivated cultural humility and awareness by adapting interventions to meet the unique needs, values, and lived experiences of clients from varied backgrounds.

Adult Case Manager

Kelowna Women's Shelter

08.2023 - 06.2024

Supported women who experienced intimate partner violence by providing emotional support, crisis intervention, and safety planning.
Assisted women and their children in connecting with community resources and multidisciplinary supports to promote stability and healing.
Facilitated psychoeducational groups and therapeutic workshops focused on boundary-setting, coping strategies, and resilience-building.
Designed and delivered programming on healing from trauma and understanding the cycle of violence.
Fostered empowerment and self-efficacy by validating lived experiences and guiding clients in developing skills for long-term wellbeing.

Support Worker

Active Care Youth and Adult Services

10.2019 - 04.2024

Provided care and emotional support for at-risk youth navigating complex mental health and social challenges.
Taught and reinforced life skills for independent living, including coping mechanisms, decision-making, and interpersonal skills.
Supported youth presenting with Substance Use Disorder, schizophrenia, and Autism Spectrum Disorder, adapting approaches to individual development and clinical needs.
Applied trauma-informed and strengths-based interventions to build resilience and foster self-efficacy.
Developed skills in therapeutic rapport-building, psychoeducation, and behavioural support while working with diverse youth populations.

Education

Master of Arts - Counselling Psychology

Yorkville University

01.2026

Bachelor of Science - Psychology

University of British Columbia

04.2023

Skills

Rapport building
Effective collaboration skills
Adaptability

Analytical problem-solving
Reliability and professionalism
Openness to feedback

Training

Anti-oppressive Crisis Intervention training May 2025
Leadership Training, Okanagan College, April 2025-present.
Applied Suicide Prevention Training- May 2023
MANDT: Non-Violent Crisis Intervention Training- July 2023
Mental Health First Aid- May 2022

Timeline