Jessica Letto
Kelowna
Summary
Master of Arts in Counselling Psychology student with a strong background in frontline support and leadership, focused on assisting individuals facing trauma, homelessness, substance use, and mental health challenges. Expertise in trauma-informed and person-centered approaches fosters safety, rapport, and trust in client interactions. Proficient in case management, emotional support, and psychoeducational programming, with a developing foundation in cognitive-behavioral therapy, multicultural counselling, and assessment techniques. Seeking a practicum placement at Third Space to enhance clinical counselling skills under supervision while maintaining a commitment to cultural humility, ethical practice, and collaborative care.
Overview
6
6
years of professional experience
Work History
Program Coordinator
Turning Points Collaborative Society
Kelowna, BC
11.2022 - Current
- Provided case management support for clients experiencing housing instability, mental health challenges, and substance use, integrating assessment and individualized goal planning.
- Applied person-centred, strengths-based, and trauma-informed approaches to support client growth and resilience.
- Fostered therapeutic rapport by using active listening, empathy, and collaborative problem-solving to engage a diverse client population.
- Participated in interdisciplinary and community meetings to advocate for client needs, coordinate care, and enhance access to housing and support services.
- Cultivated cultural humility and awareness by adapting interventions to meet the unique needs, values, and lived experiences of clients from varied backgrounds.
Adult Case Manager
Kelowna Women's Shelter
West Kelowna, BC
08.2023 - 06.2024
- Supported women who experienced intimate partner violence by providing emotional support, crisis intervention, and safety planning.
- Assisted women and their children in connecting with community resources and multidisciplinary supports to promote stability and healing.
- Facilitated psychoeducational groups and therapeutic workshops focused on boundary-setting, coping strategies, and resilience-building.
- Designed and delivered programming on healing from trauma and understanding the cycle of violence.
- Fostered empowerment and self-efficacy by validating lived experiences and guiding clients in developing skills for long-term wellbeing.
Support Worker
Active Care Youth and Adult Services
Kelowna, BC
10.2019 - 04.2024
- Provided care and emotional support for at-risk youth navigating complex mental health and social challenges.
- Taught and reinforced life skills for independent living, including coping mechanisms, decision-making, and interpersonal skills.
- Supported youth presenting with Substance Use Disorder, schizophrenia, and Autism Spectrum Disorder, adapting approaches to individual development and clinical needs.
- Applied trauma-informed and strengths-based interventions to build resilience and foster self-efficacy.
- Developed skills in therapeutic rapport-building, psychoeducation, and behavioural support while working with diverse youth populations.
Education
Master of Arts - Counselling Psychology
Yorkville University
01.2026
Bachelor of Science - Psychology
University of British Columbia
04.2023
Skills
- Rapport building
- Effective collaboration skills
- Adaptability
- Analytical problem-solving
- Reliability and professionalism
- Openness to feedback
Training
- Anti-oppressive Crisis Intervention training May 2025
- Leadership Training, Okanagan College, April 2025-present.
- Applied Suicide Prevention Training- May 2023
- MANDT: Non-Violent Crisis Intervention Training- July 2023
- Mental Health First Aid- May 2022
Timeline
Adult Case Manager
Kelowna Women's Shelter
08.2023 - 06.2024
Program Coordinator
Turning Points Collaborative Society
11.2022 - Current
Support Worker
Active Care Youth and Adult Services
10.2019 - 04.2024
Master of Arts - Counselling Psychology
Yorkville University
Bachelor of Science - Psychology
University of British Columbia