Jessica Leon
Shawville,QC
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
14
14
years of professional experience
Work History
Construction Worker
Self employed
Shawville, Quebec
09.2023 - 03.2025
- framing
- some plumbing and electrical
- tin roofing
- some concrete pouring
- making sure customers are extremely satisfied
At Home Mom
None
Shawville, Quebec
06.2017 - 09.2023
Assistant Manager
Ardene
Aylmer, Quebec
12.2013 - 06.2017
- Monitored employee attendance records, timekeeping, and payroll information.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved conflicts between team members in an effective manner.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
Waitress/Lead Cook
Pontiac diner
Quyon, Quebec
08.2012 - 11.2013
- Informed customers of daily specials and signature menu items.
- Greeted customers, answered questions and recommended specials to increase profits.
- Garnished dishes and beverages to serve visually appealing menu items.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
Kitchen Hand/housekeeping/ Laundry
CSSS du pontiac
Shawville, Quebec
02.2012 - 07.2012
- Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
- Operated kitchen equipment safely, including dishwashers, blenders, and food processors.
- serving and prepping food for seniors
- Ensured that all wash loads are balanced before starting the cycle.
- Followed safety regulations while operating machinery.
- Maintained records of all laundry services provided in logbooks.
- Mixed bleaching agents with hot water in vats to soak material.
- Cleaned the laundry room and equipment regularly according to safety standards.
- Performed general housekeeping duties such as sweeping floors, cleaning workstations.
- Provided assistance to other housekeeping staff members during peak periods.
- Maintained a safe working environment through regular housekeeping activities.
- Coordinated with housekeeping staff regarding room availability and occupancy levels.
- Managed supply restocking, display arrangements and general housekeeping.
Waitress
Donnas diner
Quyon, Quebec
04.2011 - 02.2012
- Replenished beverages when necessary.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Checked back with customers throughout meal service to ensure satisfaction.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Bussed tables as needed during peak hours.
- Trained new employees to perform duties.
- Processed payments accurately using cash registers or POS systems.
Education
High School Diploma -
Grande-Rivière
Aylmer, QC06-2012
Skills
- Framing
- Plumbing
- Electrical work
- Tin roofing
- Concrete pouring
- Customer satisfaction
- Food preparation
- Customer service
- Sanitation practices
- Sanitation standards
- Employee training
- Timekeeping management
- Conflict resolution
- Team building
- Performance evaluation
- Workplace safety
- Hiring and training
- Multitasking Abilities
Affiliations
- Camping
- fishing hunting
- playing with my kids and dogs
- big plant fanatic
- love gardening
Languages
English
Professional
French
Professional
Timeline
Construction Worker
Self employed
09.2023 - 03.2025
At Home Mom
None
06.2017 - 09.2023
Assistant Manager
Ardene
12.2013 - 06.2017
Waitress/Lead Cook
Pontiac diner
08.2012 - 11.2013
Kitchen Hand/housekeeping/ Laundry
CSSS du pontiac
02.2012 - 07.2012
Waitress
Donnas diner
04.2011 - 02.2012
High School Diploma -
Grande-Rivière
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