Jessica Lengert
CHILLIWACK
Summary
Retail professional with solid background in customer service and store management. Known for enhancing shopping experience and streamlining daily operations. Valued team player with focus on collaboration and flexibility to adapt to changing needs. Strong in communication and problem-solving, consistently contributing to store success.
Overview
14
14
years of professional experience
Work History
Beauty Expert
Shoppers Drug Mart Beauty Boutique
06.2022 - Current
- Developed customized beauty regimens for clients based on individual needs and preferences, resulting in high satisfaction rates.
- Perform daily department maintenance tasks including stock, merchandising, cash handling and nightly closes
- Improved client loyalty with exceptional customer service, resulting in repeat business and referrals.
- Demonstrate exceptional customer service and problem solving skills
- Resolved customer concerns promptly and professionally, maintaining trust in the brand's quality of service.
- Sustained up-to-date knowledge of store sales, payment policies and security standards.
- Supported reception desk, receiving phone calls, entering appointments, greeting customers and collecting payments for services rendered.
- Maintained a clean and organized workspace that adhered to safety standards while promoting a positive shopping atmosphere.
Sales Associate
Ardene
09.2016 - 06.2022
- Created a positive environment for customers and staff
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Created a genuine and professional relationship with customers
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Participated in visual merchandising efforts to create attractive displays and stimulate buyer interest.
- Resolved customer complaints professionally, fostering trust and loyalty among clientele.
Assistant Manager
Ardene
04.2011 - 08.2013
- Collaborated with staff and management toward common goals
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supported compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
Education
High School Diploma -
Sardis Senior Secondary
Chilliwack, BC06-2008
Skills
- 10 years in retail and retail management
- Effective time management and productivity
- Conflict Resolution
- Administrative support
- Staff training
- Store maintenance
- Brand representation
- Key holder experience
- Active listening
Timeline
Beauty Expert
Shoppers Drug Mart Beauty Boutique
06.2022 - Current
Sales Associate
Ardene
09.2016 - 06.2022
Assistant Manager
Ardene
04.2011 - 08.2013
High School Diploma -
Sardis Senior Secondary
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