Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jessica Leal

Burnaby,BC

Summary

Hardworking employee with customer service, multitasking and time management abilities. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Sales Representative

Tramontina
01.2011 - 01.2012
  • Generated new sales leads through cold calling and networking activities.
  • Formulated custom quotes, discounts, and rebates
  • Maintained databases with accurate information
  • Consulted monthly product inventory
  • Matched invoices with purchase orders
  • Adjusted invoices for price and quantity variances
  • Analyzed and responded to costing requirements from billing administrators
  • Contacted customers to advise of pending payments
  • Negotiates payment arrangements and negotiates resolution to disputes with customers
  • Supported colleagues during a high-pressure period, sharing the workload to ensure project deadlines were met without compromising quality.
  • Coordinated travel arrangements, events and client visits, presentations, product demonstrations and trade shows.
  • Maintained accurate records of all sales and prospecting activities.
  • Created detailed reports on weekly, and monthly sales activity.
  • Utilized CRM software tools to track progress of each sale cycle stage.
  • Monitored customer order process and addressed customer issues.
  • Developed targeted lists and new business opportunities, accelerating sales process to achieve results.

Real Estate Agent

M2
07.2012 - 04.2016
  • Prepared official transaction documents
  • Supported the customer credit administration process
  • Reviewed and processed credit reviews, insolvencies and security deposits.
  • Prepared credit related documentation.
  • Discussed customer account information with Legal department as required.
  • Engaged in daily phone calls and emails with customers, external clients, and banks
  • Liaised with other realtors and clients to arrange house showings
  • Prepared annual budgets to support long-term goals of the business.
  • Reviewed monthly financial statements to identify areas of improvement in operating costs.
  • Ensured that all required legal documents were completed accurately prior to any transaction.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.

Manager

RV Barber
04.2016 - 11.2020
  • Coached, mentored and trained team of 5 members in order to improve their job performance.
  • Created and managed budgets for travel, training and teambuilding activities.
  • Maintained employee information and related reports as requested.
  • Prepared and executed payroll
  • Maintained and ordered business supplies and arranges for the maintenance and repair of business equipment.
  • Assessed cash register balance prior to opening and ensured money supply for daily operations
  • Prepared financial statements
  • Managed Accounts Receivable and Accounts Payable.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Teacher Homeschooler

11.2019 - 09.2022
  • Created hands-on learning lessons for elementary-age students to meet educational requirements
  • Established and communicated clear objectives for all lessons and activities
  • Communicated with parents through weekly newsletters and daily emails as needed
  • Focus on engaging and fun activities that increase learning retention
  • Utilized a curriculum that was diverse and culturally inclusive in order to relate to all student
  • Implemented teaching methods that would engage students while learning math, writing, reading, science and social studies
  • Maintained a well-organized classroom to ensure an optimal learning environment
  • Assessed students and kept detailed records of classwork, homework assignments and grades.

Production Worker

Value Village Thrift Stores
Surrey, BC
03.2023 - 10.2023
  • Received and sorted incoming products
  • Stored items in an orderly and accessible manner in a warehouse and store
  • Greeted and Assisted customers with their needs and concerns
  • Reported issues to the manager within 24 hours
  • Organized stocks
  • Inspected goods
  • Maintained inventories.

Education

Some College (No Degree) - Business Administration

Arbutus College
Vancouver, BC

Skills

  • Software: MS Word, MS Excel and MS PowerPoint, Outlook, Zoom
  • Typing speed of 60WPM
  • Data Entry
  • Conflict Resolution
  • Problem-solving abilities
  • Multi-Task Management
  • Customer Relationship Management (CRM)
  • Follow-up skills
  • Full Driver’s License Class 5

Languages

  • Portuguese, Expert
  • English, Fluent
  • Spanish, Intermediate

Timeline

Production Worker

Value Village Thrift Stores
03.2023 - 10.2023

Teacher Homeschooler

11.2019 - 09.2022

Manager

RV Barber
04.2016 - 11.2020

Real Estate Agent

M2
07.2012 - 04.2016

Sales Representative

Tramontina
01.2011 - 01.2012

Some College (No Degree) - Business Administration

Arbutus College

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Jessica Leal