Jessica Le
Mississauga,Ontario
Summary
Experienced Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee and customer rapport. Excellent communication and listening skills driven to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor
Bobacha Cafe
02.2020 - 08.2023
- Trained new employees on company policies, procedures and work ethics.
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
- Worked closely with upper management to develop strategies for social media campaigns and increasing sales.
- Oversaw the training of new employees on job responsibilities and expectations.
- Created weekly schedules and worked on payroll by verifying work hours, issuing deductions from wages or other earnings statements to workers, and updating records regularly to keep things running smoothly within the workplace.
- Assessed staff performance on a regular basis, providing feedback and coaching as necessary to improve results.
- Managed customer service operations efficiently, while providing excellent customer service.
- Proficient in operating cash registers, processing payments, and handling cash, with zero discrepancies or errors.
Education
Bachelor of Science in Nursing (BScN) -
University of Western Ontario
London, ON04.2027
Skills
- Schedule Development
- Inventory Control
- Training and Mentoring
- Customer Service
- Communication and Collaboration
Languages
Vietnamese
Full Professional
Volunteer Experience
Phap Van Buddhist Cultural Center
- Organized events
- Tour guide
- Maintained cleanliness of the temple
Certification
- Smart Serve
- CPR-BLS/HCP
Extracurriculars
Western Women in Leadership Club
- Inspires, educates, celebrates, young women on their leadership journeys
The Purple Spur Society
- Western University's largest and longest running charitable social club
Timeline
Supervisor
Bobacha Cafe
02.2020 - 08.2023
Bachelor of Science in Nursing (BScN) -
University of Western Ontario
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