Jessica L. Delgadillo
Fresno
Summary
Experienced Bank Teller and Team Member who excels at Relationship building. Knowledgeable in providing friendly, thorough customer service to customers. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.
Overview
13
13
years of professional experience
Work History
Relationship Banker
Bank of America
Fresno, CA
11.2020 - 12.2024
- Executed daily transactions with accuracy while ensuring compliance with policies and regulations.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
Lead Teller
Wells Fargo
Clovis
07.2016 - 10.2020
- Process standard Transactions for customers, accepting loan payments, managing safe deposit box payments, cashing checks, balancing cash drawers, correcting discrepancies.
- Balance automated teller machines, Teller Cash Dispenser often totaling more than $100,000.
- Drive up and Assited Atm Custodian, Add cash and perform Deposit pulls in a daily Basis.
- Recognized and took advantage of opportunities to increase business revenue, including asking cues and clues to better serve our customers.
Sales Representative
T-Mobile
Fresno, CA
11.2013 - 07.2016
- Serviced established accounts on a consistent basis to maintain strong revenue and customer relationships.
- Prepared accurate price quotes and coordinated contracts to complete sales.
- Demonstrated products to customers on-site, toured facilities and offered ongoing support to maintain solid connections.
- Persuasively negotiated terms with customers to meet profit targets.
Secretary
Farmers Insurance Agency
Fresno, California
01.2012 - 12.2013
- Updated office calendar with new meetings, events and appointments to avoid overbooking.
- Maintained an efficient office environment by skillfully routing incoming and outgoing mail.
- Documented payments and expenses to keep financial records current.
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
- Filed records to keep system efficient and information organized.
Education
High School Diploma - undefined
Roosevelt High School
Fresno, California06.2012
Skills
- Bilingual (Spanish) Ability to read, write and speak Spanish
- Multitasking
- Process transactions
- Manage customer accounts
Timeline
Relationship Banker
Bank of America
11.2020 - 12.2024
Lead Teller
Wells Fargo
07.2016 - 10.2020
Sales Representative
T-Mobile
11.2013 - 07.2016
Secretary
Farmers Insurance Agency
01.2012 - 12.2013
High School Diploma - undefined
Roosevelt High School