Jessica Lawrence
Middle Sackville,NS
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Customer Success Manager / Office Manager
Ring Rescue Inc
Dartmouth, NS
06.2020 - Current
- Developed and implemented office policies and procedures.
- Developed and implemented customer success plans to ensure that customers are achieving their desired outcomes.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Provided training to new hires on office policies and procedures.
- Administered payroll and maintained proper documentation of employee personnel.
- Managed, scheduled and coordinated office functions and activities for employees.
- Used judgment and initiative in handling confidential matters and requests.
Assistant Director
Life SalonSpa
Halifax
01.2017 - 06.2020
- Managed staff responsibilities, performance expectations and client service standards ensuring they matched company policies.
- Compiled staff and sector performance numbers and prepared monthly reports for owners
- Monitored operations to ensure compliance with applicable health, safety and hygiene standards
- Developed protocols for handling confidential information within the organization.
- Regulate schedules to maximize efficiency and profitability
- Established standards of excellence for customer service delivery throughout the organization.
Education
Bachelor of Public Relations -
Mount Saint Vincent University
Bedford, NS04-2015
Skills
- Workforce Management
- Office Management
- Bookkeeping
- Payroll Processing
- Senior leadership support
- Event Coordination
Certification
- Computerized Accounting - Quickbooks Certification
References
References available upon request.
Timeline
Senior Customer Success Manager / Office Manager
Ring Rescue Inc
06.2020 - Current
Assistant Director
Life SalonSpa
01.2017 - 06.2020
Bachelor of Public Relations -
Mount Saint Vincent University
- Computerized Accounting - Quickbooks Certification
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