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Jessica Lauzon
Brechin,ON
Summary
Accomplished Operations Director at Vet Strategy, adept in operational excellence and fostering high emotional intelligence teams. Spearheaded strategic growth initiatives, enhancing revenue and optimizing processes. Excelled in staff management and development, promoting a culture of teamwork and collaboration. Achieved significant improvements in performance metrics and employee satisfaction, demonstrating exceptional leadership and communication skills.
Overview
21
21
years of professional experience
Work History
Operations Director
Vet Strategy
01.2012 - Current
- Developed strategic plans for business growth, enabling the company to increase revenue.
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Initiated change management strategies that effectively addressed employee concerns while driving forward organizational transformation efforts.
- Led, supervised and provided strategic direction for a workforce of 147 employees. This included 12 managers and 38 Veterinarians within 12 Veterinary Practices.
- Collaborated with executives to develop and execute strategic business plans.
- Analyzed performance metrics and identified key areas for improvement, leading to optimized processes across the organization.
- Cultivated a high-performance work environment by setting clear expectations and fostering open communication among employees.
- Conducted performance evaluations and provided constructive feedback to team members, promoting professional growth and development.
- Managed budgets with accuracy, consistently staying within allocated funds without sacrificing operational goals or objectives.
- Recruited and hired top talent by selecting qualified individuals to maximize profitability.
- Streamlined operations by implementing efficient processes and policies, resulting in improved productivity and reduced costs.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Worked collaboratively with functional leaders to implement new procedures and polices.
Practice Manager
Vet Strategy
01.2011 - 12.2011
- Addressed client concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Supervised team of 15 clinic staff.
- Coordinated with Veterinarians to optimize appointment schedules and maximize daily patient flow.
- Boosted staff morale by offering constructive feedback and specific direction.
Registered Veterinary Technician
Vet Strategy
11.2006 - 01.2011
- Performed laboratory tasks such as blood draws and sample analysis efficiently within a fast-paced clinical setting.
- Collaborated with the veterinary team, contributing to a positive work environment and seamless coordination of patient care.
- Maintained detailed patient records, allowing for efficient communication between team members and streamlined care processes.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Provided exceptional customer service both face-to-face interactions with clients as well as phone inquiries.
- Handled emergency situations with a calm demeanor, providing critical support to veterinarians during life-saving interventions.
- Trained new hires on clinic protocols, ensuring consistent quality of care across the veterinary team.
- Provided compassionate nursing care to patients, promoting their overall well-being and comfort during treatment.
- Administered medications and vaccinations as prescribed by the veterinarian, ensuring proper dosage and timely administration.
- Assisted with diagnostic imaging procedures such as radiographs or ultrasounds, enabling accurate diagnoses and treatments.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Conducted dental cleanings under anesthesia, improving oral health outcomes for patients.
- Developed comprehensive discharge instructions that ensured continuity of care at home.
- Educated pet owners on preventive care measures, leading to healthier pets and fewer medical issues.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
Emergency Room and Referral Surgery - RVT
VEC South
02.2004 - 11.2006
- Enhanced patient care by efficiently triaging and prioritizing emergency cases.
- Promoted a positive work culture within the ER department through collaboration, open communication, and mutual respect among colleagues.
- Provided emotional support to distressed patients and families during difficult moments in the ER setting.
- Conducted thorough patient assessments to gather essential information for informed treatment decisions by medical staff.
- Maintained sterile anesthesia supplies within expiration date.
- Assisted anesthesia personnel with insertion and setup of temporary pacemakers, catheters, invasive monitoring lines and central lines for hemodynamic monitoring.
- Demonstrated professionalism and attentiveness while responding to urgent situations involving anesthesiology requirements or emergencies swiftly.
- Maintained a high standard of care by adhering to strict infection control guidelines when handling anesthesia equipment.
- Provided exceptional patient care, ensuring proper positioning during surgery to minimize discomfort or injury risk.
- Ensured accurate record-keeping of all relevant information about anesthesia interventions performed during surgery.
- Safeguarded patients from potential harm during surgeries through diligent monitoring of vital signs using advanced medical technology.
- Promoted patient-centered care through empathetic interactions with patients and their families throughout the perioperative experience.
Education
Passed Registration Exam With The OAVT -
Ontario Association of Veterinary Techicians
Guelph, On06.2004
Certificate of Veterinary Technician - Veterinary Technician
Northern College of Applied Arts And Technology
Haileybury, ON03.2004
Skills
- Operational Excellence
- Staff Management
- Staff Training and Development
- Relationship building
- Excellent Communication
- Team Leadership
- Strategic and Action Planning
- Teamwork and Collaboration
- Friendly and approachable
- High emotional intelligence
Affiliations
- OAVT
Interests
Timeline
Operations Director
Vet Strategy
01.2012 - Current
Practice Manager
Vet Strategy
01.2011 - 12.2011
Registered Veterinary Technician
Vet Strategy
11.2006 - 01.2011
Emergency Room and Referral Surgery - RVT
VEC South
02.2004 - 11.2006
Passed Registration Exam With The OAVT -
Ontario Association of Veterinary Techicians
Certificate of Veterinary Technician - Veterinary Technician
Northern College of Applied Arts And Technology
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