Jessica Laureano
Vista,CA
Summary
Bilingual professional with15+ years of experience managing impeccable teams and implementing systems that optimize workflow. Seeking to apply unmatched critical thinking and organizational skills in Management or Human Resources while adding to the success of a dynamic organization.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Managing Partner
Red Robin
06.2015 - Current
- Oversee100+ employees; equip team with the tools and training needed to deliver stellar service
- Achieve $5.1M in F&B sales for FY2022, beat labor budget by7%, and sell $73K in catering orders
- Supervise hiring, training, and retention of new personnel for both hourly and management teams
- Manage inventory; track supplies, organize and log data, and order new items in a timely manner
- Evaluate performance of employees and provide constructive feedback to maximize productivity
- Prepare reports and analyze metrics to identify and promptly capitalize on lucrative opportunities
- Incentivize proactivity and formally recognize acts of leadership to facilitate team development
- Create schedules; delegate shifts while accounting for breaks, off-requests, and business volume
- Develop systems and procedures to enhance training, administration, and overall store efficiency
- Ensure service quality by improving practices regarding sanitation, food safety, and store security
- Conduct line checks to verify that company policies and government laws are followed properly
- Protect company assets by deescalating tense situations and keeping customers fully satisfied
General Manager
Coco’s Bakery
06.2013 - 06.2015
- Oversaw daily operations; coordinated team efforts to expedite services and boost workflow
- Generated weekly reports to assess inventory needs, waste management, and sales success
- Screened applicants, held interviews, hired new personnel, and guided onboarding processes
- Accomplished HR objectives and invested in the team by establishing new mentor relationships
- Produced team-players and top performers by developing highly effective training programs
- Cultivated a work environment that rewards professionalism, clear communication, and respect
- Cross-trained employees within and between departments to guarantee coverage at all times
- Reviewed employees’ performance to note areas for improvement and celebrate achievements
English Teacher
Colegios Interamericanos
08.2010 - 06.2013
- Sharpened communication skills while presenting detailed lessons about English and its structure
- Provided students with manageable challenges and occasional prizes to motivate their learning
- Planned conferences and meetings; strategized with instructors to improve teaching methods
Education
M.B.A. - HR Concentration
Southern New Hampshire University
B.S. - Business Administration (HR Concentration)
Southern New Hampshire University
A.S. - Business Administration
Southern New Hampshire University
Skills
- Talent Development
- Employee Relations Management
- Sales & Marketing
- Office Administration
- Employee Onboarding
- Performance Evaluation
- Cost Analysis
- Monitoring Inventory
- Innovating Systems
- Meticulous Attention to Detail
- Spanish Language Proficiency
- Revenue growth
Certification
- SHRM-CP Society of HR Management
- Leadership vs. Management Southern New Hampshire University
- Critical Thinking Southern New Hampshire University
Accomplishments
Two time president club winner
High roller award-Sales over 5 million with over 1 million Nibo-C
Languages
Spanish
Full Professional
Timeline
Managing Partner
Red Robin
06.2015 - Current
General Manager
Coco’s Bakery
06.2013 - 06.2015
English Teacher
Colegios Interamericanos
08.2010 - 06.2013
M.B.A. - HR Concentration
Southern New Hampshire University
B.S. - Business Administration (HR Concentration)
Southern New Hampshire University
A.S. - Business Administration
Southern New Hampshire University
Similar Profiles
Austin RaineyAustin Rainey
Host at Red RobinHost at Red Robin
Kiya FetzerKiya Fetzer
Bartender/Server at Red RobinBartender/Server at Red Robin
Scott LinneburScott Linnebur
Director, IT Infrastructure & Dev Ops at Red Robin Gourmet Burgers, Inc.Director, IT Infrastructure & Dev Ops at Red Robin Gourmet Burgers, Inc.
Milo HortonMilo Horton
Server at Red RobinServer at Red Robin
Jay AldreteJay Aldrete
Credentialing & Licensing Specialist at BetterNightCredentialing & Licensing Specialist at BetterNight