Jessica Larson
Talent Acquisition & Contingent Workforce Management
Annapolis,Maryland
Summary
Highly accomplished Talent Acquisition Operations Manager with 10+ years of progressive experience, specializing in driving operational excellence, capacity planning, and process enablement across global recruiting organizations. Proven expertise in developing and maintaining complex recruiting reports and dashboards, leveraging deep analytical rigor to inform data-driven resourcing decisions. Adept at defining and enforcing data governance standards across ATS/HRIS/CRM systems, leading continuous improvement initiatives, and collaborating cross-functionally to optimize the entire recruiting funnel. Passionate about building scalable, insights-driven operational programs to unlock global talent opportunities.
Overview
12
12
years of professional experience
Work History
Senior Client Success Manager
AppleOne
Remote
05.2024 - Current
- Currently serving a Fortune 500 bank, expertly oversee comprehensive People Operations within a dynamic talent environment, managing complex onboarding, backgrounds (utilizing First Advantage), payroll, benefits, leave, and compliance to achieve 100% accuracy and ensure timely payments within critical operational deadlines.
- Regularly partnered with the Vendor Management Office (VMO) and hiring managers to strategically procure top talent, supporting over 200+ requisitions quarterly, for diverse roles encompassing financial industry specialists, business development, operational, and administrative workers.
- Engineered and streamlined critical HR operational processes, leading to a 15% reduction in payroll errors and generating $25,000 in annual cost savings, demonstrating strong process optimization and fiscal management capabilities directly applicable to supply chain efficiency.
- Directed the seamless onboarding of 80+ new talent via Beeline, achieving a 20% reduction in time-to-productivity and a 15% increase in talent retention, applying principles of efficient talent integration and flow within a large enterprise.
- Implemented customized talent lifecycle processes, resulting in a 25% decrease in errors and ensuring robust compliance with company policies and relevant regulatory procedures, mitigating operational risks within the talent ecosystem.
- Developed and delivered interactive training workshops on critical operational procedures for new talent, leading to a 95% decrease in errors related to benefits enrollment and payroll processing, enhancing overall data accuracy and process adherence.
- Managed and coached a high-performing team of 8 direct reports across Payroll Operations, Talent Acquisition, and Compliance functions, increasing overall team productivity by 20% and ensuring robust support for all talent-related programs and initiatives.
- Developed a data-driven talent tracking and development program, monitoring progress and feedback during initial integration periods; provided actionable insights to leadership to inform strategic talent development and resource optimization within the talent supply.
Client Success Manager
AppleOne
Remote
10.2023 - 05.2024
- Achieved prestigious Vendor Award from a leading American government services company in recognition of exceptional talent fulfillment capabilities, effective communication, and fostering robust partnerships, solidifying top-tier supplier status.
- Directed all facets of vendor relationship management for open assignments, including VMS/HRIS administration and project budget oversight, which facilitated candidate placement, ensured operational standards, and increased vendor adherence by 75%.
- Strategically distributed requisitions to AppleOne offices that were tied to supporting the client, ensuring managers secured candidates with critical skills at competitive rates and devising cost-effective planning to maintain strict budget controls within client expectations.
- Drove continuous improvement initiatives through advanced data analysis, evaluating program effectiveness, tracking key outcomes, and resulting in a 25% reduction in talent acquisition costs.
- Managed end-to-end talent supply chain projects, meticulously determining requirements and schedules to ensure timely deliverables and optimize overall talent fulfillment.
- Facilitated the implementation of key talent programs and strategic initiatives, driving alignment with organizational objectives in critical client business operations and enhancing the talent supply chain.
- Leveraged Microsoft PowerPoint, Excel, charts, and Data BI tools to ensure clear stakeholder communication, providing strategic updates on program policies and performance through comprehensive quarterly and ad-hoc reports and presentations.
Client Relationship Manager
AppleOne
Remote
01.2021 - 10.2023
- Strategically managed a large-scale talent supply chain, directly leading a team of 6 to staff and oversee a pipeline of subcontractors for a critical Federal Contract with a leading American government services company, consistently meeting all project deadlines and exceeding client expectations for contingent talent delivery.
- Drove financial and operational efficiency within the talent supply chain by overseeing all subcontractor payroll processes, which resulted in a 15% reduction in errors and $10,000 in direct cost savings from avoided penalties.
- Developed and implemented robust compliance training programs for critical talent acquisition regulations (I-9s, background checks, FMLA), reducing compliance issues by 20% and strengthening the integrity of the overall talent supply chain.
- Managed and supervised a complex contingent workforce of over 200 employees across three distinct company projects, optimizing performance and efficiency in daily operations to ensure consistent talent availability.
- Collaborated with key stakeholders to streamline critical talent fulfillment processes, significantly improving inter-departmental communication and reducing overall project completion time by 30% across all three projects.
Recruitment Consultant
AppleOne
Remote
10.2020 - 12.2020
- Drove strategic talent initiatives for key clients, including a Fortune 500 bank and a leading American government services company, by providing critical market insights that directly informed recruitment strategies and contributed to a 10% increase in project success rates across diverse business units.
- Cultivated high-value client relationships through the implementation of a comprehensive engagement strategy, achieving a 10% increase in customer retention and satisfaction, and contributing to 20% revenue growth for the region.
- Directed process optimization efforts across cross-functional teams, streamlining recruitment and talent acquisition procedures which led to a 50% reduction in project turnaround time and a 35% increase in project profitability.
- Architected and deployed innovative recruitment strategies to proactively build robust pipelines of top-tier candidates, significantly increasing qualified applicant volume by 20% within the initial quarter.
Human Resource Specialist - Contract
Robert Half
Baltimore, Maryland
01.2020 - 04.2020
- Coordinated the completion and processing of pre-hire employment checks for 100+ new hires, ensuring all paperwork was accurately completed and filed in HR systems.
- Drove a positive candidate experience by leading regular check-ins and facilitating comprehensive benefits enrollment; proficiently handled diverse HR specialist tasks, including policy interpretation, HR data entry, and issue resolution, ensuring smooth integration for all new hires.
- Conducted thorough audits of employee files to ensure compliance with state and federal laws, resulting in a 99% accuracy rate and mitigating potential legal risks.
- Collaborated with HR team to conduct regular data integrity checks, identifying and resolving discrepancies to maintain accurate records and ensure compliance with regulations.
Delivery Manager - Contract
Xerox
Baltimore, Maryland
09.2019 - 12.2019
- Managed the end-to-end installation of new printers for a local hospital group in Southern Maryland, overseeing timelines, setup, user training, troubleshooting, and delivery logistics to ensure successful project completion.
Project Coordinator
TekSystems
Baltimore, Maryland
05.2018 - 09.2019
- Optimized resource allocation and managed talent onboarding and offboarding processes, effectively controlling the cost of talent for diverse agile and hybrid projects in the healthcare, finance, and entertainment industries; maintained precise Statements of Work (SOW) for critical sprint cost analysis.
Sales Manager
Mid Atlantic Medical
Baltimore, Maryland
01.2014 - 05.2018
- As Sales Manager, leveraged cold calling, networking, conferences, and sponsorship events to drive market expansion and revenue growth in the Greater Baltimore Area.
Education
Bachelor of Science - Business Administration, Minor in Finance
STEVENSON UNIVERSITY
Skills
- ADP
- Ariba
- Beeline
- Canva
- Evernote
- Fieldglass
- Genesys
- Google Suite
- ICIMS ATS
- LinkedIn Recruiter
- Microsoft OS
- Microsoft Project
- Mondaycom
- Namely
- Oracle Database
- PeopleSoft
- Power BI
- Salesforce
- SAP
- SEO
- Sharepoint
- Sherpa
- SmartSheet
- Tableau
- Trello
- UKG
- Workday
- Workday VNDLY
- WordPress
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Senior Client Success Manager
AppleOne
05.2024 - Current
Client Success Manager
AppleOne
10.2023 - 05.2024
Client Relationship Manager
AppleOne
01.2021 - 10.2023
Recruitment Consultant
AppleOne
10.2020 - 12.2020
Human Resource Specialist - Contract
Robert Half
01.2020 - 04.2020
Delivery Manager - Contract
Xerox
09.2019 - 12.2019
Project Coordinator
TekSystems
05.2018 - 09.2019
Sales Manager
Mid Atlantic Medical
01.2014 - 05.2018
Bachelor of Science - Business Administration, Minor in Finance
STEVENSON UNIVERSITY
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