Summary
Overview
Work History
Education
Skills
Timeline
Church volunteer
Generic

Jessica Lane

Riverside

Summary

Dynamic and reliable professional with extensive customer service experience at Loves Truck Stop. Proven ability to enhance customer engagement and maintain store appearance while efficiently processing transactions. Skilled in point of sale systems and adept at teamwork, ensuring a positive shopping experience and fostering a welcoming atmosphere.

Overview

21
21
years of professional experience

Work History

Retail/Cashier Assistant

Loves Truck Stop
11.2019 - 06.2020
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided excellent service through active listening skills, addressing customers'' needs effectively .
  • Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
  • Greeted all customers warmly to build welcoming and positive atmosphere within store.
  • Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
  • Handled high-volume sales periods with composure, maintaining efficiency during peak hours.
  • Supported store merchandising initiatives by restocking shelves and creating visually appealing displays.
  • Operated POS terminals and cash drawer balancing.
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Secretary Intern

Workforce Oklahoma
04.2009 - 12.2010
  • Responded to inquiries from callers seeking information.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Contributed to a positive work environment through exceptional customer service skills when interacting with staff and visitors.
  • Assisted with onboarding new employees, ensuring they had all necessary tools and resources to excel in their roles from day one.
  • Enhanced office efficiency by organizing and filing documents, managing appointment calendars, and processing incoming correspondence.

Painter

G&H Decoy
03.2007 - 05.2007
  • Improved customer relations through strong communication skills and attention to detail in all projects.
  • Maintained safe work environment by adhering to health and safety protocols during all painting tasks.
  • Painted surfaces using brushes, spray guns, and paint rollers.

Builder/Assembly Line Worker

Kwikset
06.1999 - 03.2001
  • Rose Crimping.
  • Assembled, polished door knobs.
  • Button Press.

Education

No Degree -

Okemah High School
Okemah, OK

GED -

OSU-IT
Okmulgee, OK
04-2009

No Degree - Microsoft Word, Excel, Powerpoint, Access

OSU-IT
Okmulgee, OK
03-2009

Skills

  • Customer service
  • Flexible schedule
  • Teamwork and collaboration
  • Reliability and punctuality
  • ID verification
  • Bagging and packaging
  • Workplace cleanliness
  • Merchandise stocking
  • Customer engagement
  • Payment processing
  • Customer needs assessment
  • Maintaining store appearance

Timeline

Retail/Cashier Assistant

Loves Truck Stop
11.2019 - 06.2020

Secretary Intern

Workforce Oklahoma
04.2009 - 12.2010

Painter

G&H Decoy
03.2007 - 05.2007

Builder/Assembly Line Worker

Kwikset
06.1999 - 03.2001

No Degree -

Okemah High School

GED -

OSU-IT

No Degree - Microsoft Word, Excel, Powerpoint, Access

OSU-IT

Church volunteer

Volunteer Bus Driver for The Refuge Church in Okmulgee, Ok.

2018-2019

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Jessica Lane