Jessica Lagrimas

• Enhanced patient experience by efficiently scheduling appointments and managing daily calendars for multiple medical professionals.
• Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
• Supported administrative tasks such as insurance verification and data entry for accurate record-keeping and billing processes.
• Utilized electronic health record systems effectively to input accurate data and minimize errors in documentation or communication between providers.
• Organized waiting lists for high-demand services, ensuring timely access for priority cases or cancellations.
• Verified insurance coverage and obtained pre-authorizations.
• Used Centricity Practice Management software to schedule patients.
• Answered phone calls and messages for 2- Brain & Spine physicians, scheduling appointments, and handling patient inquiries.
• Registered and verified patient records before triage with most up-to-date information.
• Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.

Managed insurance claims processing, ensuring accurate billing and timely reimbursement for both patients and dental practice.

• Developed strong relationships with patients, earning trust as their primary point of contact within dental practice.
• Maintained clean, organized reception area conducive to professional atmosphere that put patients at ease upon arrival.
• Collaborated closely with dentists on creating tailored treatment plans for individual patients based on specific needs.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Performed various administrative tasks by filing, copying and faxing documents.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Scheduled numerous patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Obtained payments from patients and scanned identification and insurance cards.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Processed over $2000 in dental insurance claims and payments.

Increased efficiency in billing processes by implementing new software and automating routine tasks.

• Educated and trained new staff of office policies, procedures and protocols
• Conducted and maintained physician contracting and credentialing
• Streamlined communication with clients by establishing clear expectations for payment terms and resolving disputes promptly.
• Enhanced client satisfaction levels by ensuring timely delivery of accurate invoices and addressing concerns professionally.
• Developed comprehensive training materials for new hires to quickly acclimate them to company procedures and software systems.
• Implemented policies that improved accounts receivable collections, resulting in reduced outstanding balances and increased cash flow.
• Reviewed billing problems, researched issues, and resolved concerns.
• Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
• Worked with customers to develop payment plans and bring accounts current.
• Trained and mentored staff on procedures, compliance requirements, and collections techniques.
• Managed day to day responsibilities of office and staff while owner was not present
• Obtained and verified chiropractic benefits and treatment authorizations with numerous insurance entities
• Transcribed physician exam notations into electronic health record in database
• Familiarized with Worker's Compensation and Personal Injury claims, payments, and authorizations
• Generated electronic and paper claims to insurance companies for proper processing
• Implemented sanitation practices according to COVID-19 requirements and guidelines

• Posted Explanation of Benefits payments from five numerous medical and vision insurance companies
• Collected, posted, and managed patient account payments
• Verified insurance benefits and coverage- obtained proper authorization over phone or through insurance portal
• Performed administrative and reception duties such as answering phone, scheduling appointments, patient check-in/check-out, filing making copies and data entry
• Assisted optician with frame selections, charting, and obtained optical authorizations as needed

• Scheduled day-to-day appointments and procedures for over 100 patients
• Prepared patient charts by following "chart prep" protocols
• Processed lab letters/slips, written prescriptions, and medical health documentation
• Supported outsource billing company by providing medical documentation and necessary paperwork as requested
• Provided prompt and accurate service when subpoenas and records requests were served
• Received and responded to customer inquiries and complaints pertaining to billing and/or claim denials
• Prepared and submitted claims to various insurance companies- electronically and paper
• Posted patient and insurance payments received
• Reconciled past due Accounts Receivable reports
• Verified and updated all patient demographics including insurance benefits
• Compiled monthly management and billing reports
• Generated patient statements current and outstanding
• Performed daily bank deposits and reconciliation
• Supported physicians with back office responsibilities (patient vitals, urinalysis testing, prescription calls into pharmacies, procedure assistance) in absence of primary medical assist