Summary
Overview
Work History
Education
Certifications
Timeline
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Jessica Kulafofski

Waterloo,ON

Summary

Dependable worker who is successful with providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

9
9
years of professional experience

Work History

Hostess/Server

The Daily Grill
09.2015 - 10.2018
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Sales Associate

Sephora
05.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Small Business Owner

JK Jewelry
12.2020 - Current
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.

Cashier

Mcdonalds
07.2017 - 10.2018
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Accurately handled cash register transactions while providing excellent customer service.
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Cleaned and organized condiment and beverage stations to maintain tidiness.
  • Resolved customer complaints promptly, maintaining a positive dining experience for all patrons.

Education

Diploma - Business Marketing

Conestoga College
Cambridge
04.2024

Certificate - General Arts And Sciences

Conestoga College
Cambridge, ON
04.2021

Certifications

Ontario Smart Serve - Issued October 4th, 2019

Timeline

Sales Associate

Sephora
05.2023 - Current

Small Business Owner

JK Jewelry
12.2020 - Current

Cashier

Mcdonalds
07.2017 - 10.2018

Hostess/Server

The Daily Grill
09.2015 - 10.2018

Diploma - Business Marketing

Conestoga College

Certificate - General Arts And Sciences

Conestoga College

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Jessica Kulafofski