- Remote employment in Administration, Property Management or Customer Service.
- Education and experience in Administration (3+ years), Customer Service (5+ years), Finance & Insurance Warranty Products (2+ years), and Property Management (3+ years).
- Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Hi, I’m
JESSICA KRONKAH
Montréal,QC
Summary
Overview
7
years of professional experience
Work History
Family-Owned Rental Property
Property Administrator
11.2021 - 12.2022
Job overview
- Analyse and budget costs for essential and non-essential work and repairs.
- Data entry, lease agreement and rent collection, and responding to tenant concerns (complaints, cleaning, drainage, maintenance, etc.) and assigning the requested tasks to technicians accordingly.
- Schedule property repairs, maintenance, and preparation of vacant units. Oversee new projects.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Alexis-Nihon Residence
Intern, Lease Administrator
05.2020 - 10.2020
Job overview
- Support the director in projects, meetings, in-house events, recruitment process and other administrative duties (data entry, leases renewals and subsequent contracts).
- Manage tenant duties (ie. Rent collection, maintenance, inspections, assign tasks to building technicians, keep records of emergency incidents).
- Maintained direct contact with residents and operations personnel to maintain positive relationships and exceed expectations.
Trimera & Gottex Brands
Receptionist
11.2019 - 02.2020
Job overview
- Welcoming visitors and brand customers and provide exceptional customer service.
- Administrative support (including schedule trips, plan events, screen and transfer phone calls).
LGM Financial Services Inc.
Dealer Support Representative
01.2019 - 04.2019
Job overview
- Top-notch customer service, technical assistance, and support for business-to-business sales of financing and insurance products for the company and for OEMs of well-known vehicle brands work with the finance and product departments
- Assist in the review of trade-in guarantee agreements to facilitate dealer sales and anticipate customer needs for vehicle ownership and driving habits by customizing insurance coverage options.
Inkas Payments
Human Resources Assistant
09.2018 - 12.2018
Job overview
- Maintain employee data and documentation in the management system.
- Plan events and aided team perform general administrative tasks as required.
- Screen applicant resumes and schedule interviews.
The Children’s Place
Sales Associate (Seasonal)
06.2018 - 08.2018
Job overview
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers. Managed returns, exchanges and refunds in accordance with store policy.
8602174 Canada Inc.
Customer Care Associate
09.2017 - 06.2018
Job overview
- Verify patient's information through their doctor’s office in order to forward prescription request.
Joe Fresh
Sales Associate (Seasonal)
06.2017 - 09.2017
Job overview
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Selected correct products based on customer needs and product specifications.
Alorica Customer Care Inc
Customer Service Representative
10.2016 - 06.2017
Job overview
- Analyzing, researching, and using sound judgment and customer service to effectively respond to questions and handle complaints or concerns regarding their Volkswagen vehicle, and its brand policies, new vehicle limited warranty and promotions, recalls, repairs, vehicle documents, etc.
- Establish organized teamwork and maintain an open line of communication (via all correspondence and CRM software) with Volkswagen dealerships, joint customers and, for emergency situations, the head office.
L'Occitane En Provence
Sales Associate (Seasonal)
12.2015 - 01.2016
Job overview
- Built relationships with customers and community to promote long term business growth.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Ardene
Sales Associate
10.2015 - 11.2015
Job overview
- Provide exceptional customer service to encourage an environment to drive product sales. Restock, processing of deliveries and cash/credit/debit purchases using the Point of Sale (POS) software, calculating daily quota and average sales.
Education
Yorkville University Vancouver, BC
Bachelor Of Business Administration
University Overview
Cegep Saint-Laurent Montreal, QC
Attestation Of Collegial Studies from Property Management
10.2020
University Overview
John Abbott CollegeSainte-Anne-de-Bellevue, QC
Diploma Of Collegial Studies from Applied Sciences
06.2015
University Overview
Skills
- Administrative Support
- Property Management
- People Skills and Customer Satisfaction
- Preventive Maintenance Knowledge
- Microsoft Office
Timeline
Property Administrator
Family-Owned Rental Property
11.2021 - 12.2022
Intern, Lease Administrator
Alexis-Nihon Residence
05.2020 - 10.2020
Receptionist
Trimera & Gottex Brands
11.2019 - 02.2020
Dealer Support Representative
LGM Financial Services Inc.
01.2019 - 04.2019
Human Resources Assistant
Inkas Payments
09.2018 - 12.2018
Sales Associate (Seasonal)
The Children’s Place
06.2018 - 08.2018
Customer Care Associate
8602174 Canada Inc.
09.2017 - 06.2018
Sales Associate (Seasonal)
Joe Fresh
06.2017 - 09.2017
Customer Service Representative
Alorica Customer Care Inc
10.2016 - 06.2017
Sales Associate (Seasonal)
L'Occitane En Provence
12.2015 - 01.2016
Sales Associate
Ardene
10.2015 - 11.2015
Yorkville University
Bachelor Of Business Administration
Cegep Saint-Laurent
Attestation Of Collegial Studies from Property Management
John Abbott College
Diploma Of Collegial Studies from Applied Sciences
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