JESSICA KONING
Hamilton
Summary
With 13 years of experience in social work and crisis management, I have a strong background in providing good communication, confidential documentation, safety planning, and detailed assessment skills. I am personally and professionally familiar with adoption allowing me to be a strong advocate for children and families. With a known for reliability and adaptability, and a swift capacity to learn, I am eagar to use my skills in an Adoption Practitioner role.
Overview
13
13
years of professional experience
Work History
First Response Worker
Hamilton Child and Family Supports
08.2011 - Current
- Investigate allegations of child abuse and neglect, and create safety plans with families to decrease any risk posed to children.
- Complete ministry mandated case management and provide crisis intervention for families and children.
- Collaborate and communicate with community organizations to advocate for and connect families to services.
Crisis Counsellor
SOAR Community Services
05.2024 - Current
- Provide in person and over the phone assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
- Evaluate risk to clients by gathering information and conducting assessments.
- Complete confidential record keeping and make referrals to community services.
Team Leader
Hamilton Police Service – Victim Services
01.2018 - 03.2023
- Provided 24-hour immediate crisis support to victims of crime and trauma by telephone and in person.
- As a team leader, I dispersed calls and provided scheduling, oversight, advice, and support for a team.
- Engaged in specialized training, including mental health and how best to provide empathetic and effective support.
Board Chair
Helping Hands Street Mission
05.2021 - Current
- Record minutes at all meetings, provide advice and expertise to develop long and short-term goals for management, and represent the organization at various community events.
Safe Church Committee Member
Immanuel Christian Reformed Church
01.2022 - 01.2024
- Developed and continuously implemented a policy that outlines safety expectations for those volunteering and working with vulnerable individuals, including children, at the church.
Education
Bachelor of Social Work -
University of Waterloo
Waterloo, ON06-2011
Bachelor of Arts - Honors Psychology & Major Social Work/Sociology
Redeemer University
Hamilton, ON06-2010
Skills
- Crisis Intervention
- Case Management
- Multi-Tasking
- Empathic
- Critical Thinking
- Adaptive
- Compassionate
- Time Management
Training
- Birth Parent Counseling Masterclass (2024)
- CPI Nonviolent Crisis Intervention Training (2024)
- 988 Certified Training (2024)
- PRIDE Training (2021)
- Mental Health First Aid (2019)
- Safe Talk, Suicide Alertness (2018)
Professional Memberships
- Eligible for membership with the Ontario College of Social Workers and Social Service Workers
Timeline
Crisis Counsellor
SOAR Community Services
05.2024 - Current
Safe Church Committee Member
Immanuel Christian Reformed Church
01.2022 - 01.2024
Board Chair
Helping Hands Street Mission
05.2021 - Current
Team Leader
Hamilton Police Service – Victim Services
01.2018 - 03.2023
First Response Worker
Hamilton Child and Family Supports
08.2011 - Current
Bachelor of Social Work -
University of Waterloo
Bachelor of Arts - Honors Psychology & Major Social Work/Sociology
Redeemer University
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