Jessica Konadu
Guelph,ON
Summary
Dedicated, resourceful, reliable, goal oriented, efficient team player and an excellent administrative assistant who is also able to obey rules, regulations, procedures and work code as well as tenets of training ,seek to work with Mundair Consulting LTD to make best use of professional experience and skills as well as personal improvement.
Available to start as soon as required and ready to undertake any training or course to improve efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier/Customer Service
Walmart Supercentre
09.2018 - 06.2019
- Provided a positive customer experience with fair, friendly, and courteous service
- Registered sales on a cash register by scanning items, itemizing and totaling customers' purchases
- Resolved customer issues and answered questions
- Bagged purchases if needed
- Processed return transactions
- Answered questions about a company's products or services
- Processed orders and transactions
- Resolved issues and troubleshooted technical problems
- Delivered information about a company's offerings
- Provided proactive customer outreach
- Handled customer complaints
- Collected and analyzed customer feedback.
Administrative Settlement Clerk/ Area Business Developer
Coca-Cola Bottling Company Limited
11.2016 - 07.2018
- General office duties (printing, photocopies, answering phone calls, sending e-mails, sending official documents to the national office)
- Prepared venues, arranged and co-ordinate seminars, conferences and program
- Daily consultation on promotion sales, products and services
- Promotional sales
- Established and implemented policies and procedures with relevant authorities with regards to office routines and procedures
- Managed product complaints
- Events organization and promotion
- Recorded and prepared minutes on general weekly meetings,seminars and conferences
- Monthly work schedule for cooler technicians
- Updating cooler technicians master list
- Petty Cash (Claims) management,budget and expenditure plan and control
- Trade visit, merchandising, and trade presentation
- Appointment scheduling and confirmation
- Collection and analysis of stocks related data and other related information
- Organized staff consultation and grievance procedures
- Organized efficient filing system(manual and computerized)
- Provided excellent customer service
- Ordered, maintained, distributed and maintained inventory of office supplies
- Increased efficiency by creating user-friendly templates for commonly used documents in the settlement process such as confirmations or notices of assignment changes/notification letters.
- Contributed to improved client satisfaction by providing timely and accurate information on the status of settlements.
- Assisted in maintaining compliance with industry regulations through thorough record-keeping and detailed transaction reporting.
- Participated in training sessions to continuously develop skills related to regulatory requirements, systems, tools, or procedures used in the job role.
- Collaborated with team members to optimize workflow efficiency and improve overall settlement performance.
- Reduced errors and expedited processing times by automating routine tasks using tailored software solutions.
- Developed strong relationships with clients, fostering trust through consistent communication regarding their accounts and settlements.
- Used data entry skills to accurately document and input statements.
- Utilized various software programs to process customer payments.
- Collaborated with customers to resolve disputes.
- Verified accuracy of accounts payable payments, resulting in 98% reduction in payment errors and check reissues
Human Resource Office Staff
AngloGold Ashanti Malaria Control
11.2013 - 08.2014
- Employee set up on Icon for Bio-data (including payroll)
- Timesheet verification to ensure accuracy of information and fair treatment of employees
- Cholinesterase DataBase to keep records of tests done by employees
- Data Collection, Entry, and Analysis
- Filing to ensure the availability, efficient and reliability of documents
- General Office Duties to keep the office running efficiently
- Errands to the Bank
- Survey on the use of Insecticides Treated Mosquito Nets within AngloGold Ashanti's Estates
- Daily IE&C report to keep management up to date on issues on the field
- Community liaison to promote community awareness of AngloGold Ashanti's corporate social responsibility.
Education
Master's degree - Sociology
University of Saskatchewan
Saskatoon, SK11.2020
Bachelor of Arts - Sociology and Social Work
Kwame Nkrumah University of Science And Technology
Ghana09.2013
Skills
- Formal education training in sociology and social work
- Efficient appointment and calendar management
- Accurate and reliable data and research computation and conduct
- Excellent customer service execution and phone etiquette
- Efficient filling( manual and computerized) system management
- Efficient multi tasking and organizational skills
- Documentation and record-keeping
- Extensive knowledge in MS- Word, MS- PowerPoint, Icon payroll software
- Efficient and resourceful office management and administration
Certification
- Standard First Aid/ CPR C -AED
- Clear venerable police check
Timeline
Cashier/Customer Service
Walmart Supercentre
09.2018 - 06.2019
Administrative Settlement Clerk/ Area Business Developer
Coca-Cola Bottling Company Limited
11.2016 - 07.2018
Human Resource Office Staff
AngloGold Ashanti Malaria Control
11.2013 - 08.2014
Master's degree - Sociology
University of Saskatchewan
Bachelor of Arts - Sociology and Social Work
Kwame Nkrumah University of Science And Technology
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