Jessica Klingler
Armstrong,BC
Summary
My most recent position as Dental Administrative Assistant gave me valuable relevant experience. It has taught me to be a team player and to put patients first. As an Administrative Assistant, I was highly effective at anticipating and accommodating patients needs. Friendly, punctual and enthusiastic team player; bringing a strong work ethic, interpersonal skills and customer service expertise. I communicated with clients through phone, email and in person to schedule appointments and answer inquiries.
Overview
15
15
years of professional experience
Work History
Life Insurance Agent
American Income Life Insurance Company
Remote
03.2024 - Current
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Dental Receptionist
Dr. Hakkaart Inc.
Vernon, BC
08.2021 - 03.2024
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Streamlined insurance claims processing for faster reimbursement and improved patient experience.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
Dental Receptionist
Dr. Townsend Inc.
Lake Country, BC
04.2018 - 08.2021
- Answering phone calls, Setting up and rescheduling appointments, Billing patients/insurance companies, Entering insurance payments, Billing secondary insurance, Pre-authorizations, Opening and closing the office, Depositing cash and cheques, Using Tracker software
Dental Receptionist
Kelowna Family Dental
Kelowna, BC
03.2017 - 04.2018
- Insurance Claims/Payments, Answering phone calls, Scheduling/rescheduling appointments, Pre-authorizations, PowerPractice Software
Manager
Winfield Bakery
10.2016 - 04.2017
- Oversaw inventory and office supply purchase, Completed store opening and closing procedures, Processed cash, debit and cheque payments
Manager
McDonald's
08.2009 - 10.2016
- Oversaw the day-to-day processing of payroll for employees, including review of timesheets and computing payroll accordingly, Consistently provided professional, friendly and engaging service, Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transaction for other staff
Education
Certificate - HLLQP
Remic
03.2024
Certificate - Dental Administrative Assistant
Okanagan College
02.2017
Skills
- Hard-working mindset
- Team player
- Organized and reliable
- Quick problem solver
- Multi-tasking strength
- Patient
- Fluent in English/German
Languages
English
Native or Bilingual
Timeline
Life Insurance Agent
American Income Life Insurance Company
03.2024 - Current
Dental Receptionist
Dr. Hakkaart Inc.
08.2021 - 03.2024
Dental Receptionist
Dr. Townsend Inc.
04.2018 - 08.2021
Dental Receptionist
Kelowna Family Dental
03.2017 - 04.2018
Manager
Winfield Bakery
10.2016 - 04.2017
Manager
McDonald's
08.2009 - 10.2016
Certificate - HLLQP
Remic
Certificate - Dental Administrative Assistant
Okanagan College