Jessica Khan
Lachine,QC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Deputy Returning Officer
Élections Canada 2015/2019/2021
- Leader at my polling station
- Identity Registration and confirmation
- Tallied votes.
- Ensured accurate election results through meticulous record-keeping and attention to detail in ballot counting procedures.
- Increased voter turnout by implementing effective communication strategies and providing clear instructions to voters.
Assistant marketing and branding Manager
FreedomLand Education
11.2018 - 12.2023
- Assistant for Peter Weinberg author of 'Life, Liberty and Happiness'
- Programmed seminars for Life Transformational Education Workshop
- Managed Agenda, Appointments, Marketing and event planning.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
Personal Assistant
Factotum Consultants
08.2015 - 11.2018
- Assistant for Antonio Bramante CEO Medical Cannabis Distributors in Quebec
- Traveled with employer anywhere needed
- Agenda, appointments and booking for events.
Retail Sales Associate
La Baie
10.2014 - 01.2016
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained clean and organized store environment, enhancing overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Promoted special offers and events by engaging with customers on sales floor, driving awareness of promotions and boosting sales conversion rates.
Cashier
Tim Hortons
10.2010 - 01.2015
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Social Science Degree - Social Sciences
Dawson College
Montreal, QC07.2013
High School Diploma -
Pearson Adult And Career Center
LaSalle, QC06.2010
Skills
- Bilingual French,English
- Retail Experience
- Detailed Oriented
- Quick Learner
- Good communication
- Flexible and Reliable
- Self Motivated
- Calm under pressure
- Efficient
- Passionate
- Organized & Consistent
- Customer Service Pro
- QuickBooks/Data Entry
- Technical Skills
Languages
English
Native or Bilingual
French
Native or Bilingual
Awards
Recognition of Excellence - PACC 2011
Projects
Life Liberty & Happiness Seminar Workshop, 11/01/18, I help produce a 3 day Life Transformational Workshop for young adults who lost their way and need a new light on life. We selected a group of people that were in the welfare and emploi Quebec lifestyle. We had music, self help exercises, group assisted activities and much more. 2400 people showed up tickets were 199.99 for the 3 day event. Was successful and a wonderful experience
Timeline
Assistant marketing and branding Manager
FreedomLand Education
11.2018 - 12.2023
Personal Assistant
Factotum Consultants
08.2015 - 11.2018
Retail Sales Associate
La Baie
10.2014 - 01.2016
Cashier
Tim Hortons
10.2010 - 01.2015
Deputy Returning Officer
Élections Canada 2015/2019/2021
Social Science Degree - Social Sciences
Dawson College
High School Diploma -
Pearson Adult And Career Center
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