Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Key

Jessica Key

Vancouver,BC

Summary

With my 23 years of experience excelling in customer service, I am a confident, organized industry professional. I thrive and exceed expectations because of my energetic, efficient, and friendly attitude. I am hardworking, and committed to upholding the highest standards of customer service.

Overview

23
23
years of professional experience

Work History

Banquet Server

Sodexo Live
09.2023 - Current
  • Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
  • Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
  • Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.

Variable Closing Manager

Romers Burger Bar
10.2021 - 07.2023


  • Ensured a smooth transition between shifts by effectively communicating with incoming managers and staff members.
  • Increased customer satisfaction at the end of the day by maintaining exceptional standards of service during closing hours.
  • Improved employee morale by fostering a positive work atmosphere and providing support and guidance to team members when needed.
  • Collaborated with other department managers to address any operational issues, working together to find effective solutions.
  • Developed strong relationships with customers through attentive service and prompt resolution of any concerns or complaints.

Bartender

Provence
12.2019 - 04.2020
  • Operated efficiently in high-volume setting. Was responsible for making all drinks required for service, including serving customers at bar.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.


  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Worked with [type] customers to understand needs and provide excellent service.

Restaurant Manager

Monkey 9 Brewery
04.2019 - 12.2019


  • Maintaining a good flow of communication between the FOH and BOH.
  • Scheduling of FOH staff.
  • Responsible for dismissing staff that did not show the quality of service expected of them.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.

Bartender/Server

North Shore Winter Club
10.2018 - 03.2019


  • Provided members with a personalized experience, whether it be a post game drink or an intimate dining experience.
  • Also ensuring their children were catered to in the kids areas.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Assistant Manager

Terminal City Club- Lions Pub
05.2015 - 06.2018
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Scheduling for FOH staff.
  • Entering employees hours for accounting.
  • Created a positive work environment for all staff.
  • Constantly improving sales by providing quality and professional service.

Administrative Assistant

Roberts and Brown Opticians
04.2013 - 05.2015
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Running the day to day office duties.
  • Monthly inventory.
  • Handled all warranty's and returns.
  • Made all appointments, sent referral requests, filing of patient charts for Doctor.

Catering Manager/Dressing Room Attendant

Capers Catering
06.2005 - 01.2012
  • Worked with chefs to plan menus according to client needs and budgets.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Backstage tour catering and on set movie catering.
  • Responsible for all dressing room requirements; including shopping for requests, cooking special meals, and set up of artists private dressing rooms.

Bar Manager

Mark James Group- Fiasco
08.2001 - 05.2005
  • Maximized customer service by training staff, overseeing operations and resolving issues.
  • Ordering of weekly beverage and alcoholic needs.
  • Monthly inventory

Education

High School Diploma -

Kitsilano Secondary School
Vancouver, BC
06.2002

Skills

  • Staff Training and Development
  • Fine-dining expertise
  • Wine and beverage knowledge
  • Always providing the industries best practices
  • Developing client relationships
  • Enduring the best experience for guests
  • Creating a positive and cohesive relationship between FOH and BOH staff
  • A constant, reliable worker

Timeline

Banquet Server

Sodexo Live
09.2023 - Current

Variable Closing Manager

Romers Burger Bar
10.2021 - 07.2023

Bartender

Provence
12.2019 - 04.2020

Restaurant Manager

Monkey 9 Brewery
04.2019 - 12.2019

Bartender/Server

North Shore Winter Club
10.2018 - 03.2019

Assistant Manager

Terminal City Club- Lions Pub
05.2015 - 06.2018

Administrative Assistant

Roberts and Brown Opticians
04.2013 - 05.2015

Catering Manager/Dressing Room Attendant

Capers Catering
06.2005 - 01.2012

Bar Manager

Mark James Group- Fiasco
08.2001 - 05.2005

High School Diploma -

Kitsilano Secondary School

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Jessica Key