Jessica Kelly
Laguna Niguel
Summary
Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
28
28
years of professional experience
2026
2026
years of post-secondary education
3
3
Certification
Work History
Sales Associate
Backyard expressions
Laguna Hills
03.2020 - Current
- Assisted customers in selecting outdoor furniture and decor items.
- Maintained product displays to enhance customer engagement and visibility.
- Processed sales transactions accurately using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and concerns.
- Organized promotional events to attract foot traffic and boost sales.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness of store environment including floors, windows, displays.
- Built and maintained relationships with peers and upper management to drive team success.
Lead Registered Dental Assistant
Sea country Dental
Laguna Niguel
10.2008 - Current
- Assisted dentists during procedures to ensure patient comfort and safety.
- Managed patient scheduling to optimize office workflow and reduce wait times.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Oversaw inventory management for dental supplies and equipment restocking.
- Trained new dental assistants on office protocols and best practices.
Front Office Receptionist
Sea country dental
Laguna Niguel
10.2008 - Current
- Greeted patients warmly and provided excellent customer service at dental office.
- Managed appointment scheduling and ensured smooth patient flow throughout the day.
- Handled patient inquiries and resolved concerns promptly and efficiently.
- Processed patient information accurately using electronic health record systems.
- Maintained cleanliness and organization of front office area for professionalism.
- Coordinated communication between dental staff and patients effectively.
- Answered phone calls, transferred calls, took messages, and provided information to callers.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Ensured that front desk area was well organized at all times.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Scheduled appointments for clients and recorded all client data into the system.
- Greeted visitors and verified reasons for visit and appointment information.
- Provided excellent customer service by responding promptly to inquiries and requests from clients, customers in person or via telephone, email.
- Resolved customer complaints in a timely fashion while adhering to company policies and regulations.
- Greeted customers and visitors in a professional manner.
- Managed incoming and outgoing mail, including sorting, distributing, and maintaining records of correspondence.
- Received payments from customers and processed credit card transactions accurately.
Education
CPR Certified - CPR
CPR
01.2000 - 03.2026
Registered Dental Assistant - Dental Assistant Program
Coast Line Rop
Costa Mesa, CA 01.1999 - 04.2000
Marina high school
Huntington beachAssociate of Arts -
Golden West College
Skills
- Patient education
- Customer service
- Appointment scheduling
- Inventory management
- Reliable and punctual
- Positive and professional
- Communication skills
- Flexible schedule
- Calm demeanor
- Problem-solving
- Customer needs assessment
- Shipment processing
- Store opening and closing
- Payment processing
- Stocking and receiving
- Friendly and outgoing
- Money handling
- Superb time management
Languages
English
Proficient (C2)
C2
Certification
- Registered dental assistant
- CPR certified
- X-ray licensed technician
- Coronal polish certified
Timeline
Sales Associate
Backyard expressions
03.2020 - Current
Lead Registered Dental Assistant
Sea country Dental
10.2008 - Current
Front Office Receptionist
Sea country dental
10.2008 - Current
CPR Certified - CPR
CPR
01.2000 - 03.2026
Registered Dental Assistant - Dental Assistant Program
Coast Line Rop
01.1999 - 04.2000
Marina high school
Associate of Arts -
Golden West College