Jessica Kelln
SterileCare Inc
Newmarket,ON
Summary
Motivated and outgoing professional with experience in client communication, customer service, and relationship building. Confident connecting with people, handling objections, solving problems, and communicating effectively over the phone. Driven by goals, quick to adapt, and eager to bring a strong work ethic and competitive mindset to a Business Development Representative role.
6
Years of experience
Work History
Administrative and Accounting Internship
4 Months- Assisting with accounts payable and accounts receivable, such as invoices, bills, and payments
- Entering and updating financial information in accounting software or Excel
- Performed bookkeeping and organized receipts, invoices, and financial records to ensure accuracy and accessibility
- Assisted with bank and account reconciliations to maintain accurate financial statements
- Supporting payroll and expense tracking
- Helping prepare documents for month-end reporting
- Communicated with vendors, customers, and employees regarding invoices and payments to resolve discrepancies
- Organized and filed company documents to maintain accurate records., scanning, organizing, and maintaining company documents
- Providing general support to the accounting, finance, or administrative team
Operations Officer Internship
11 Months- Conducted non-resident and high-risk client reviews, safeguarding confidentiality and ensuring accuracy in assessment processes.
- Executed AML investigation questionnaires by systematically gathering, organizing, and reviewing pertinent client information, enhancing compliance efforts.
- Followed internal procedures and compliance standards to support accurate and timely file handling.
- Facilitated FATCA and CRS tax compliance through thorough client documentation review and operational support, ensuring adherence to regulatory standards.
- Communicated directly with clients over the phone to obtain information, clarify documentation requirements, and address account-related inquiries.
Cashier Supervisor
2 Years 10 Months- Trained and mentored new cashiers on register operations and customer service protocols.
- Implemented cash handling procedures to maintain accuracy and minimize discrepancies.
- Supervised daily cashier operations, ensuring efficient transaction processing and customer satisfaction.
- Addressed customer inquiries and complaints, enhancing overall shopping experience and loyalty.
Education
Bachelor of Arts - Business Administration And Psychology
Skills
Customer service
Problem resolution
Decision-making
Dependability
Critical thinking
Dependable and responsible
Teamwork and collaboration
Flexible and adaptable
Calm under pressure
Friendly
positive attitude
Timeline
Administrative and Accounting Internship
SterileCare Inc
05.2026 - Current
Operations Officer Internship
Royal Bank of Canada, RBC
05.2025 - 04.2026
Cashier Supervisor
Shoppers Drug Mart
04.2021 - 02.2024
Trent University
Bachelor of Arts from Business Administration And Psychology