Jessica Josic
Surrey,BC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of post-secondary education
9
9
years of professional experience
Work History
Security Operations Dispatcher
GardaWorld & Simon Fraser University
Burnaby, BC, BC
01.2026 - Current
- Dispatched security officers to alarms, incidents, and service calls, ensuring timely response to all situations.
- Monitored radios, phones, and dispatch screens during active shifts.
- Logged incidents, calls, and response details in dispatch records.
- Verified emergency reports and escalated urgent issues to supervisors, facilitating prompt decision-making during critical incidents.
- Coordinated with other departments to streamline operations and enhance communication across teams.
Emergency and Non-Emergency Police Call Taker
E-COMM 9-1-1
Vancouver, BC
05.2022 - 06.2025
- Delivered accurate information to colleagues and departments, facilitating informed decision-making across the organization.
- Coordinated with team members to improve communication flow during emergencies, ensuring timely response and support.
- Updated and shared knowledge of company services, policies, and procedures, enhancing team readiness and operational effectiveness.
Key Holder / Labourer
Port Kells Nurseries
Surrey, BC
02.2018 - 05.2022
- Worked with cross-functional teams to achieve goals and meet deadlines.
- Identified and resolved inventory discrepancies to ensure accurate stock levels.
- Inspected the product for quality compliance before release to the staged sales floor.
- Fulfilled essential responsibilities to ensure smooth workflow. accurately and efficiently.
- Performed data entry into internal systems such as Excel spreadsheets or databases.
- Guided customers in plant care and product selection, enhancing their shopping experience.
- Handled customer concerns and resolved service issues in the nursery setting.
Sales Associate
Premium Label Outlet
Langley, BC
09.2017 - 07.2018
- Maintained store displays, organizing merchandise for enhanced visual appeal and customer engagement.
- Monitored inventory levels and restocked shelves to align availability with customer demand.
- Processed transactions accurately with point-of-sale systems, ensuring efficient cash management.
Education
Bachelor of Arts - Criminology
Simon Fraser University
Burnaby, BC 09.2017 - 10.2026
High School Diploma -
Clayton Heights Secondary
Surrey, BCSkills
- Crisis management
- Multi-channel communication
- Records management
- Task prioritization
- Policy and procedure compliance
- Resource allocation
- Computer skills
- Teamwork and collaboration
Timeline
Security Operations Dispatcher
GardaWorld & Simon Fraser University
01.2026 - Current
Emergency and Non-Emergency Police Call Taker
E-COMM 9-1-1
05.2022 - 06.2025
Key Holder / Labourer
Port Kells Nurseries
02.2018 - 05.2022
Bachelor of Arts - Criminology
Simon Fraser University
09.2017 - 10.2026
Sales Associate
Premium Label Outlet
09.2017 - 07.2018
High School Diploma -
Clayton Heights Secondary