Jessica Johnston
Temecula
Summary
Versatile and detail-oriented administrative professional with experience supporting senior leadership in fast-paced academic research, and business settings. Proven ability to manage complex calendars, coordinate domestic and international travel, plan executive-level meetings and events, and oversee sensitive communications with discretion. Skilled at fostering collaboration across departments, navigating university systems, and ensuring compliance with institutional policies. Dedicated to supporting the missions of academic medicine, research, and education.
Overview
5
5
years of professional experience
Work History
EXECUTIVE FACULTY ASSISTANT
University of California San Diego
07.2023 - Current
- Provide high-level administrative support for division chiefs and faculty across three surgical divisions.
- Provide general assistance to faculty with various duties, demonstrating adaptability and a commitment to supporting their work.
- Coordinate complex scheduling, including recurring leadership meetings, external collaborations, and travel.
- Plan and execute events, such as research conferences and faculty recruitment visits, ensuring alignment with UCSD protocols.
- Prepare meeting agendas, and compile weekly departmental publication reports.
- Manage reimbursements, payment requests, and retroactive vacation hour adjustments using Concur, EcoTime.
- Assist with strategic goal planning and implementation for academic research programs.
- Create itineraries for visiting professors and faculty, ensuring a smooth and productive visit.
- Set up interviews for incoming faculty, supporting the hiring process and ensuring a positive candidate experience.
- Arrange travel for faculty and visiting professors, providing logistical support for their academic and professional endeavors.
- Research Symposium Management: Collect, sort, and distribute abstracts for the annual research symposium, facilitating a smooth and well-organized event.
CUSTOMER SERVICE CENTER COORDINATOR
University of California San Diego
03.2023 - 07.2023
- Assisted management with special projects, using analytical skills to identify and resolve administrative and operational issues.
- Trained incoming and existing staff, promoting continuous improvement and service excellence.
- Managed job workflows using Maximo, ensuring quality assurance and timely completion of work orders.
- Monitored progress on service requests and resolved internal/external delays and complaints effectively.
OFFICE ADMINISTRATOR/ACCOUNTS RECEIVABLE
FENCEWORKS RENTAL SYSTEMS, LLC.
07.2021 - 03.2023
- Billed $4.5 million in services and maintained an over-90-day aging under 9%.
- Managed customer accounts, resolved concerns, and provided general accounting support.
- Collaborated with senior management to improve operations and drive performance.
- Trained staff in job-specific tasks, fostering a culture of growth and accountability.
Education
Bachelor of Science in Business Administration - Management and Operations
California State University-San Marcos
San Marcos, CA05-2020
Skills
- High-level administrative support and executive calendaring
- Travel coordination (domestic/international), event and meeting planning
- Strong verbal and written communication skills
- Discretion in handling confidential information
- Conflict resolution and customer service in business environments
- Systems: Concur, Oracle, EcoTime, Maximo, EPIC (basic familiarity, patient portal)
- Knowledge of UCSD travel and reimbursement policies
- Bilingual: English/Spanish (conversational)
Timeline
EXECUTIVE FACULTY ASSISTANT
University of California San Diego
07.2023 - Current
CUSTOMER SERVICE CENTER COORDINATOR
University of California San Diego
03.2023 - 07.2023
OFFICE ADMINISTRATOR/ACCOUNTS RECEIVABLE
FENCEWORKS RENTAL SYSTEMS, LLC.
07.2021 - 03.2023
Bachelor of Science in Business Administration - Management and Operations
California State University-San Marcos